Infold
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Managed AI receptionist · Hosted in Canada by default

Turn missed calls into booked appointments.

You choose when Infold answers: when you’re busy, after hours, or all the time. It books into your calendar and texts you the details. Built and managed for you.

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A snow-covered house glows with warm window light at dusk among snowy evergreens

After hours · Sun 11:48 PM

  1. Incoming call · 11:48 PM “Water’s pouring from under my kitchen sink and I can’t stop it.”
  2. Infold answered I’m getting the on-call plumber now.
  3. On-call plumber texted Job created for the morning

Illustrative · fictional caller, real workflow

Read the greeting
  1. Thanks for calling Harbour Dental!
  2. You’re speaking with Sam, our AI receptionist.
  3. This call is recorded.
  4. How can I help you today?

A real recording of Infold’s voice, set up as the greeting for a sample dental office.

  • C$699/mo billed yearly (C$8,388 + tax), setup included
  • Live in 2 business days once we have access and your approvals
  • 30-day money-back guarantee · Keep your number
See a call handled

Watch one after-hours call, start to finish.

  • Answers right away, in your words
  • Books into your calendar — only into open times
  • Texts the caller, alerts you about anything urgent

How Infold handles an 11:52 PM call to your business — sample storyboard, fictional caller

  1. 11:52 PM: You’re closed. The phone rings anyway.
  2. 11:52 PM: Infold answers right away and says it’s an AI assistant.
  3. 11:53 PM: It books a time you have open: Wednesday, 9:30 AM.
  4. 11:53 PM: Jordan gets a text confirming the time.
  5. 11:54 PM: You get the details after the call.
  6. 7:00 AM: Your night, summed up before you open.
What happens to a missed call

A missed call is hard to win back.

Here’s what call-tracking data and surveys show. Each figure says where it comes from.

  • 88%

    of Canadians ignore calls from numbers they don’t know — so a callback often goes unanswered.

    Canada · survey Hiya, Aug 2026

  • 56%

    of calls to businesses were answered by a person.

    Country not stated · mostly US Invoca, 2026

  • 31 in 100

    callers to dental offices hung up before reaching anyone. Fewer than 5 in 100 got a follow-up call.

    US data · 11.5M calls, 2025 Patient Prism, Jul 2026

  • 10–14%

    of residential HVAC calls came after hours in 2025. Most calls arrive during working hours.

    Platform data · country not stated ServiceTitan, Jun 2026

So the fix isn’t a faster callback. It’s answering while the caller is still on the line — on busy lines as well as after hours.

Same call. Two endings.

Here’s your phone tonight.

It plays as you scroll. Add your business name to make it yours. One goes to voicemail; one gets answered, booked and texted to you.

11:52 PM · A caller dials Your business

“Do you have anything tomorrow morning?”

Without Infold

  1. “You’ve reached Your business. Please leave a message after the beep.”
  2. Missed call11:52 PM · nobody picked up
  3. VoicemailThe caller hung up. No message.

Nothing booked. Just a missed call.

With Infold

Answered by InfoldSays it’s an AI assistant

  1. “Thanks for calling Your business. I’m the AI assistant — how can I help?”
  2. Booked Wed 9:30 AMJordan · confirmation texted
  3. Details texted to youName, number and what they need
  4. 7:00 AM summary1 new booking
What it handles

Answers. Books. Follows up.

Everything a great front desk does on the phone — at any hour you choose, on the calls you can’t get to.

Answers like your best front desk

Right away, in your words, with the answers you’ve approved — after hours, on busy lines, mid-appointment.

After-hours answering · Overflow answering

A receptionist in scrubs holds a tablet and talks with a smiling patient across a clinic front desk
  1. Answered right away “Thanks for calling Lakeshore Dental…”
  2. Booked Wed 8:30 AM Texted the caller
Illustrative calls · fictional callers, real workflow

Books into your calendar

Only into times you’ve opened. It re-checks the slot at the moment it books.

How booking works

Texts you what matters

Urgent calls reach your on-call person right away, with the details.

Knows when to hand off

Transfers to a person on your rules. No answer? It takes the details and tells the caller what happens next.

A morning summary

Speaks with your callers

English as standard. Ask on your demo about other languages for the customers you serve.

Sample views · fictional businesses and callers, real workflow

Industries

Built for how your business takes calls.

Each receptionist is built around your services, your rules and the software you already use — from dental schedules to dispatch boards to the barber’s book.

An HVAC technician shines a flashlight into an outdoor air-conditioning unit beside a house with white siding and autumn trees
A mechanic in blue coveralls works a wrench on the suspension of a car raised on a lift
A barber runs clippers through a skin fade on a bearded client in a warm, wood-toned barbershop
How it stays on script

Natural conversation. Controlled actions.

The AI understands the caller. Your rules control what it can book, the prices it can quote and when a call goes to your team.

01 Understand

A natural conversation: it works out what the caller needs, in their own words — interruptions, accents, changes of mind.

02 Check

Your rules, checked before it acts:

  • The details you require
  • The services you offer
  • The prices you approve
  • A live calendar check, where connected

03 Act

Only when the checks pass, it:

  • Books, changes or cancels
  • Texts a confirmation
  • Transfers to a person

Otherwise, it takes the details for your team.

Your data

Hosted in Canada by default.

Call data is stored in Canada as standard — not as an upgrade. When you need more control, we go further.

Every plan

  • Call data stored in Canada
  • Callers always told they’re speaking with an AI assistant

Custom plan

  • Canada-only processing, end to end
  • Deployment in your own cloud or on your servers
  • Models trained privately on your data
How we handle data Custom & enterprise

Illustrative. English-language service across Canada; the dots aren’t offices or data centres.

Live in two business days

We build it. You test it. You go live.

  1. Day 1

    Step 1: A 30-minute setup call

    Your hours, services, the prices you quote, your booking rules and who gets urgent calls.

    Setup call · 30 min Example
    10:00–10:30 AM · video or phone
    • Hours
    • Services
    • Prices you quote
    • Booking rules
    • Urgent contacts
    You + Infold Accepted
  2. Days 1–2

    Step 2: We build it — you try to break it

    We set up your receptionist and connect your calendar. Call it yourself; we tune it until it handles your hardest calls.

    Test call You try to break it Example
    1. You, testing

      Can I get a discount for cash?

    2. Infold

      I can’t promise that — the team will call you back.

    Only your approved answers

  3. Go live

    Step 3: Forward your line

    Keep your number. One setting with your phone provider and Infold answers when you choose.

    Call forwarding Your number · one setting

    Your phone rings you first. No answer after 4 rings, or the line is busy? Infold answers.

    Example setting. You choose when calls forward.
Pricing

One plan. Check it against your own numbers.

Put in your own numbers first — the recovery rate is yours to set, and your first month measures the real one.

Work out what your missed calls are worth
12

After hours, busy lines, and while you’re with a customer.

40%

Not existing customers, suppliers or spam.

First visit or job — not lifetime value.

40%

What you keep after materials, wages and other job costs — your estimate.

30%

A cautious starting point. Your pilot measures the real number.

Estimated revenue each month

C$1,871

6.2 new bookings from calls that would have gone unanswered

About C$748 a month in profit at these numbers — roughly 1.1× the plan’s monthly cost on annual billing.

How this is calculated

Missed calls per week × 4.33 weeks × share that are new business × recovery rate = new bookings per month. Bookings × average value = estimated revenue. Revenue × your margin = estimated profit, which is what’s compared with the plan’s monthly cost. It’s an estimate from your numbers, not a promise; existing-customer calls and repeat visits aren’t counted.

Managed AI Receptionist

C$699/month

Billed yearly at C$8,388. Setup included. 100 handled calls a month.

Save C$3,600 a year compared with monthly

Extra calls C$4.99 each, never more than C$499 a month without your OK. Prices in Canadian dollars, plus applicable taxes.

Get started Book a demo first

30-day money-back guarantee. If Infold isn’t right for your business, email us within 30 days of your go-live date and we’ll refund everything you’ve paid — setup and extra calls included. One guarantee per business.

Everything included (9)
  • Built for your business: greeting, services, prices you approve, your rules
  • Answers after hours, on busy lines and when the front desk is with someone
  • Books, changes and cancels in your calendar where it’s connected
  • Texts confirmations to callers and alerts you about urgent calls
  • Transfers to your team when a person is needed
  • Morning summary and call reporting
  • Spam, robocalls and quick hang-ups never count toward your calls
  • Hosted in Canada by default
  • Ongoing tuning: we review calls and keep improving it

Live in 2 business days once we have access and your approvals.

Several locations or a call centre? See custom & enterprise options.

Straight answers

What you’re thinking. What actually happens.

  1. It tells callers up front that it’s your AI assistant, then does what they called for — answers the question, books the time, texts the confirmation. No phone tree, no “press 1”.

  2. It answers only from information you approve: hours, services, the prices you’re willing to quote. Anything else, it takes the details and tells the caller you’ll call back. Clinics and law firms get intake only — never advice.

  3. You decide what’s urgent — no heat, a flood, a cracked tooth, a court deadline. Those reach your on-call person straight away by call or text, with the caller’s name, number and what happened.

  4. It only offers times you’ve opened and re-checks your calendar at the moment it books. If the slot is gone, it offers the next one. On paper or a closed system, it holds the time and texts you to confirm.

  5. You keep it. Calls forward to Infold when you choose — after hours, when you’re busy, or always. It’s one setting with your phone provider, and we walk you through it.

  6. We do it. One 30-minute call, we build it, you test it, and you’re live within two business days once we have access and your approvals.

More questions answered

Tonight’s calls are coming either way.

Decide who answers them. Live in 2 business days once we have access and your approvals.

Get started Book a demo
  • C$699/mo billed yearly (C$8,388 + tax), setup included · 30-day money-back guarantee