Infold is a managed AI receptionist for veterinary clinics in Canada. It books wellness and sick visits, takes refill requests for a vet to approve and routes urgent calls by your rules — while your team is in surgery or closed for the night. It never diagnoses or suggests treatment.
Before opening · 6:55 AM
Illustrative · fictional caller, real workflow
Because the people who could answer are busy doing the work — and after hours, nobody is there. Here’s where it hurts most.
Your phone, without an answer
Overnight worries, refill requests and vaccine bookings all land while your team is checking in the day’s surgeries.
An owner whose dog just ate a chocolate bar needs your instruction in minutes — come in now, or go to the emergency hospital — not a voicemail greeting.
Each one means finding the chart, checking with a vet and calling back — and the owner may call twice before anyone gets there.
Your recording lists the emergency hospital, but someone holding a sick cat doesn’t catch it. They need it said clearly — and sent to their phone.
The calls your team takes every day — answered your way, at any hour you choose.
A toxin, trouble breathing, a cat straining to urinate, a bloated belly — signs on your urgent list follow your rule. After hours, owners get your emergency hospital’s address by text.
Books annual exams, vaccines, sick visits and rechecks with the right vet and the right length — including the spring rush for heartworm tests and tick prevention.
Takes the pet, the medication or diet, the dose from the label and pickup preference, then sends it to your team. A vet approves every refill — it never does.
Asks what makes visits hard — nervous around other dogs, needs a quiet room, hard to handle — and adds it to the appointment so your team can plan ahead.
Calls about euthanasia or a pet that has died go to a person during hours, or get a quiet, unhurried message and a first-thing callback.
Like a good front desk. Before opening at Maplewood Vet Clinic: the caller gets an answer, a time and a text — and your team gets the details.
The business and caller are fictional; the workflow is how Infold handles it. Hear more sample calls.
Live call Mon · 6:55 AM · Before opening
Thanks for calling Maplewood Vet Clinic! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Our lab ate most of a dark chocolate bar overnight. He seems fine — is that okay?
I can’t give medical advice, but chocolate is on this clinic’s urgent list, so they’ll want to see him when we open at 8. About how much did he eat, and when?
A 100-gram bar, around 2 AM.
Thank you. Cooper is booked for 8:00 and Dr. Moreau has the details. Lakeview Emergency Vet is open now if you need it — I’ve texted you the address.
After the call
Urgent · chocolate (toxin)
Cooper, lab, ~100 g dark chocolate around 2 AM. Booked 8:00.
Maplewood Vet Clinic: Cooper is booked at 8:00 AM. Lakeview Emergency Vet is open now: address
Booked · calendar accepted
Thanks for calling Maplewood Vet Clinic! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Our lab ate most of a dark chocolate bar overnight. He seems fine — is that okay?
I can’t give medical advice, but chocolate is on this clinic’s urgent list, so they’ll want to see him when we open at 8. About how much did he eat, and when?
A 100-gram bar around 2 AM. Now he’s vomiting and shaking.
Please take him to Lakeview Emergency Vet now — they’re open. I’ve texted you the address and alerted Dr. Moreau.
After the call
URGENT · chocolate, now shaking
Cooper, lab. Sent to Lakeview Emergency Vet.
Maplewood Vet Clinic: go to Lakeview Emergency Vet now — they’re open: address
Thanks for calling Maplewood Vet Clinic! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Our lab ate most of a dark chocolate bar overnight. He seems fine — is that okay?
I can’t give medical advice, but chocolate is on this clinic’s urgent list, so they’ll want to see him when we open at 8. About how much did he eat, and when?
A 100-gram bar around 2 AM. Can I talk to a vet?
The clinic opens at 8, so I’ve asked the vet on duty to call you now. Is this the best number?
Yes.
After the call
Call back now · chocolate
Cooper, lab, ~100 g dark chocolate at 2 AM. Owner asked for a vet.
Maplewood Vet Clinic: our vet on duty will call you shortly. Lakeview Emergency Vet is open now: address
Follow 7 calls across one illustrative day. Switch between “Without Infold” and “With Infold” to see what happens to the same callers.
One Monday at a two-vet companion animal clinic
6:55 AM Before opening
“Our lab ate most of a dark chocolate bar overnight.”
Without Infold: Voicemail — no message
With Infold: Told to come in at 8:00, per your rule · vet alerted
8:10 AM Surgery drop-offs at the desk
“Can Bella come in for her booster shots this week?”
Without Infold: Rang out
With Infold: Vaccine appointment booked Wednesday 4:20 PM
12:15 PM Lunch
“My cat keeps going to the litter box but nothing comes out.”
Without Infold: Hung up after the greeting
With Infold: Told to come in now · urgent rule matched, vet alerted
2:30 PM Every exam room full
“We just adopted a puppy. Can we book his first visit?”
Without Infold: Picked up after seven rings
With Infold: Puppy visit booked with Dr. Moreau · new-client form texted
10:30 PM Overnight
“He keeps retching but nothing comes up, and his belly looks swollen.”
Without Infold: Voicemail — no message
With Infold: Sent to your emergency hospital · address texted
After hours
After hours
Illustrative day. Fictional calls; the handling shown is how Infold works.
Connects today
Ready to connect from day one.
Connected during setup
We build and test the connection during your setup. Whether it books directly or sends requests your team confirms depends on what each system allows — we tell you before you start. Using something else? Ask on your demo, or see every integration.
Product names are trademarks of their owners, named only to show what Infold can connect to; no partnership or endorsement is implied.
Google Calendar and Microsoft 365 connect today. ezyVet, AVImark, Cornerstone, Vetspire and Provet Cloud are connected during setup; until your system is connected, Infold captures each request and texts your team to confirm. We set it up with your appointment types, urgent list, refill process and the emergency hospital you send owners to after hours.
Live in 2 business days once we have access and your approvals.
Your hours, services, the prices you quote, your booking rules and who gets urgent calls.
We set up your receptionist and connect your calendar or software. Call it yourself; we tune it until it handles your hardest calls.
Can I get a discount for cash?
I can’t promise that — the team will call you back.
Only your approved answers
Keep your number. One setting with your phone provider and Infold answers when you choose.
Your phone rings you first. No answer after 4 rings, or the line is busy? Infold answers.
C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes.
Managed AI Receptionist
C$699/month
Billed yearly at C$8,388. Setup included. 100 handled calls a month.
Save C$3,600 a year compared with monthly
C$999/month
Setup included. 100 handled calls a month. No contract — cancel by email any time.
Extra calls C$4.99 each, never more than C$499 a month without your OK. Prices in Canadian dollars, plus applicable taxes.
30-day money-back guarantee. If Infold isn’t right for your business, email us within 30 days of your go-live date and we’ll refund everything you’ve paid — setup and extra calls included. One guarantee per business.
Something else? Book a demo and ask us directly, or read the general FAQ.
Related reading: After-hours answering service · Infold vs Dialbox · Infold vs Goodcall · How Infold handles call data · AI receptionists and Canadian privacy law
ezyVet, AVImark, Cornerstone, Vetspire and Provet Cloud are connected during setup; Google Calendar and Microsoft 365 connect today. What Infold can do in each depends on what that system allows; where it can’t book directly, it holds the request and texts your team to confirm.
No. It never diagnoses, suggests home treatment or doses, or tells an owner to wait and see. It follows your urgent rules and sends medical questions to your team.
It checks what the owner describes against your urgent list — for example a toxin, trouble breathing, a cat straining to urinate or a bloated belly — and follows your rule: come in now, alert the vet on duty, or go to your emergency hospital. After hours, it gives the hospital’s name and address and texts them to the owner.
It takes the request — pet, medication, dose from the label, pickup preference — and sends it to your team. A vet approves every refill; it never does.
Yes. It asks what makes visits hard — nervous around other dogs, needs a quiet room, hard to handle — adds it to the booking, and offers the quieter times you choose.
With care. During hours, those calls go to a person on your team. After hours, it takes a gentle, unhurried message and flags it for a first-thing callback.
Yes. It says it’s your clinic’s AI assistant at the start of the call. Owners who want a person are transferred during hours or called back.
In Canada by default, with Canada-only processing available. It collects only what your intake asks for. You set how long recordings and transcripts are kept, your calls are never used to train models shared with other customers, and our data processing agreement is available on request. The details are on our trust page.
Infold is C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes. There’s a 30-day money-back guarantee from your go-live date.
Decide who answers them. Live in 2 business days once we have access and your approvals.
