Infold is a managed AI receptionist for day spas and medical aesthetics clinics in Canada. It books massages, facials and packages from your menu, and the consultation or patch test your clinic requires before injectables, laser and peels. It never gives medical advice, and post-treatment concerns go straight to your team.
Back-to-back treatments · 4:20 PM
Illustrative · fictional caller, real workflow
Because the people who could answer are busy doing the work — and after hours, nobody is there. Here’s where it hurts most.
Your phone, without an answer
When every room is booked, the phone goes to voicemail — and the caller asking about a couples’ massage or a filler consultation books somewhere that answered.
December and Mother’s Day bring calls about gift cards, packages and availability, on top of the bookings you already can’t get to.
Someone asking about injectables needs a consultation with a qualified injector. Someone with a concern after treatment needs your injector — fast.
A 90-minute treatment cancelled the night before is a hard gap to fill without a waitlist and someone to work it.
The calls your team takes every day — answered your way, at any hour you choose.
Massages, facials, body treatments and packages booked with the right therapist, room and length — couples’ rooms included — and questions like RMT receipts answered word for word.
Injectables, laser and skin treatments start with the consultation or patch test your clinic requires. It books that first and asks only your pre-screening questions.
Answers gift card, package and membership questions from what you approve, and texts your purchase link.
Concerns after a treatment follow your rule: straight to the injector or medical director on call, with your safety message first when it’s urgent.
Texts your deposit link to hold long or high-value appointments, sends your policy with every booking and offers cancelled times to your waitlist.
Like a good front desk. Before opening at Willow & Stone Spa: the caller gets an answer, a time and a text — and your team gets the details.
The business and caller are fictional; the workflow is how Infold handles it. Hear more sample calls.
Live call Thu · 7:40 AM · Before opening
Thanks for calling Willow & Stone Spa! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Can we book a couples’ massage for our anniversary on Saturday?
Happy anniversary! The couples’ room is open Saturday at 3:00. Sixty minutes is $250 for two, or ninety minutes is $340. Which would you like?
Ninety minutes, please.
Booked: couples’ massage, Saturday at 3:00, ninety minutes. I’ve texted a deposit link to hold the room, with our cancellation policy.
After the call
Booked · calendar accepted
Willow & Stone Spa: couples’ massage Sat 3:00 PM, 90 min. Hold the room: deposit link
Anniversary · Sat 3:00 PM
Couples’ room, 90 min, $340. Deposit link sent.
Thanks for calling Willow & Stone Spa! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Can we book a couples’ massage for our anniversary on Saturday?
Happy anniversary! The couples’ room is open Saturday at 3:00. Sixty minutes is $250 for two, or ninety minutes is $340. Which would you like?
Ninety minutes, please.
The 3:00 couples’ room was just booked, sorry. It’s open Saturday at 5:00 for ninety minutes. Would that work?
Even better.
Booked: couples’ massage, Saturday at 5:00, ninety minutes. I’ve texted a deposit link to hold the room.
After the call
Booked · calendar accepted
Willow & Stone Spa: couples’ massage Sat 5:00 PM, 90 min. Hold the room: deposit link
Thanks for calling Willow & Stone Spa! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Can we book a couples’ massage for our anniversary on Saturday?
Happy anniversary! The couples’ room is open Saturday at 3:00. Sixty minutes is $250 for two, or ninety minutes is $340. Which would you like?
Can someone call me about adding a gift card too?
Of course. The front desk opens at 9, so I’ll have Mei call you then. Is this the best number?
Yes, thank you.
After the call
Willow & Stone Spa: Mei from our front desk will call you at 9 AM.
Call back at 9 AM
Anniversary Sat. Couples’ massage plus a gift card.
Thanks for calling Willow & Stone Spa! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Can we book a couples’ massage for our anniversary on Saturday?
Happy anniversary! The couples’ room is open Saturday at 3:00. Sixty minutes is $250 for two, or ninety minutes is $340. Which would you like?
Ninety minutes, please.
I’ve requested the couples’ room Saturday at 3:00 for ninety minutes. The front desk will confirm by text when they open.
After the call
Held · team will confirm
Willow & Stone Spa: we’ve requested Sat 3:00 PM and will text to confirm.
Please confirm · Sat 3:00 PM
Couples’ room, 90 min. Booking app didn’t answer.
Follow 7 calls across one illustrative day. Switch between “Without Infold” and “With Infold” to see what happens to the same callers.
One Thursday in December at a day spa and aesthetics clinic
7:40 AM Before opening
“Can we book a couples’ massage for our anniversary on Saturday?”
Without Infold: Voicemail — no message
With Infold: Couples’ room booked Saturday 3 PM · deposit link texted
9:15 AM Every room in treatment
“Do you sell gift cards? I need one for my sister by Christmas.”
Without Infold: Rang out
With Infold: Purchase link texted · gift card options answered
11:30 AM Front desk checking out a client
“I’ve never had filler. Can someone tell me what I need?”
Without Infold: Picked up after seven rings
With Infold: Consultation booked with the injector · no advice given
7:05 PM Closed for the day
“I need to cancel tomorrow’s facial — my flight changed.”
Without Infold: Voicemail — the 10:00 room sits empty
With Infold: Cancelled under your policy · time offered to the waitlist
10:40 PM Evening
“I want to start laser hair removal this winter. How does it work?”
Without Infold: Hung up
With Infold: Consult and patch test booked · your pre-screening asked
After hours
After hours
Illustrative day. Fictional calls; the handling shown is how Infold works.
Connects today
Ready to connect from day one.
Connected during setup
We build and test the connection during your setup. Whether it books directly or sends requests your team confirms depends on what each system allows — we tell you before you start. Using something else? Ask on your demo, or see every integration.
Product names are trademarks of their owners, named only to show what Infold can connect to; no partnership or endorsement is implied.
Google Calendar connects today. Mangomint, Boulevard, Vagaro, Zenoti and Fresha are connected during setup, with therapists, rooms, treatment lengths and consultation requirements mapped from your menu. Infold works alongside Jane: Jane doesn’t let AI tools write to its calendar, so Infold takes the details and texts your team to book it in Jane. We set up your pre-screening questions, post-treatment urgent rule and gift card answers with you before it takes a single call.
Live in 2 business days once we have access and your approvals.
Your hours, services, the prices you quote, your booking rules and who gets urgent calls.
We set up your receptionist and connect your calendar or software. Call it yourself; we tune it until it handles your hardest calls.
Can I get a discount for cash?
I can’t promise that — the team will call you back.
Only your approved answers
Keep your number. One setting with your phone provider and Infold answers when you choose.
Your phone rings you first. No answer after 4 rings, or the line is busy? Infold answers.
C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes.
Managed AI Receptionist
C$699/month
Billed yearly at C$8,388. Setup included. 100 handled calls a month.
Save C$3,600 a year compared with monthly
C$999/month
Setup included. 100 handled calls a month. No contract — cancel by email any time.
Extra calls C$4.99 each, never more than C$499 a month without your OK. Prices in Canadian dollars, plus applicable taxes.
30-day money-back guarantee. If Infold isn’t right for your business, email us within 30 days of your go-live date and we’ll refund everything you’ve paid — setup and extra calls included. One guarantee per business.
Something else? Book a demo and ask us directly, or read the general FAQ.
Related reading: Overflow call answering for busy lines · AI appointment booking by phone · Infold vs Dialbox · Infold vs Goodcall
Mangomint, Boulevard, Vagaro, Zenoti and Fresha are connected during setup; Google Calendar connects today. What Infold can do in each depends on what that system allows; where it can’t book directly, it holds the request and texts your team to confirm. Infold works alongside Jane: Jane doesn’t let AI tools write to its calendar, so Infold takes the details, tells the client your team will confirm, and texts your front desk to book it in Jane.
No. It never says whether a treatment suits someone, how much product they need or what results to expect. It books the consultation your clinic requires and asks only your pre-screening questions.
It follows your rule: concerns on your list go straight to the injector or medical director on call, and severe symptoms get your safety message — for example, to call 911 — first.
It answers gift card, package and membership questions from what you approve and texts your purchase link; your booking or payment app handles the sale.
Yes. It books the couples’ room or back-to-back treatments with the right therapists, and holds long visits with your deposit link.
Yes. It says so in the greeting. Anyone who wants a person is transferred to your front desk during hours or gets a callback.
In Canada by default, with Canada-only processing available. It collects only what your booking and pre-screening need.
Infold is C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes. There’s a 30-day money-back guarantee from your go-live date.
Decide who answers them. Live in 2 business days once we have access and your approvals.
