AI receptionist questions, answered straight.

Infold is a managed AI receptionist for Canadian service businesses. It answers your calls, books into your calendar, texts the caller a confirmation and sends you the details — and we build it, test it and keep improving it for you.

Your calls forward to Infold when you choose. It greets callers in your business’s name, says it’s your AI assistant, works out what they need in their own words, then takes only the actions your rules allow: answer from approved information, book an open time, text a confirmation, transfer to a person or take a detailed message.

It answers questions from information you approve, books, changes and cancels appointments where your calendar is connected, texts confirmations, transfers to your team when a person is needed, takes detailed messages and alerts you about urgent calls. You also get a morning summary and call reporting.

It answers only from information you approve: hours, services, the prices you’re willing to quote. Anything else, it takes the details and tells the caller your team will call back. Clinics and law firms get intake only — never advice.

Yes. Every greeting says it’s your business’s AI assistant. There’s no phone tree and no “press 1” — and when a caller needs a person, it transfers the call or takes a message, by your rules.

No. Infold (infold.ai) is a managed AI receptionist service for Canadian service businesses. It isn’t affiliated with Infold Games or with the InFold news-digest app and browser extension.

You decide what’s urgent — no heat, a flood, a cracked tooth, a court deadline. Those calls reach your on-call person straight away by call or text, with the caller’s name, number and what happened. Infold isn’t an emergency service: for safety issues it gives only the script you approve, such as telling the caller to leave the house and call 911.

Yes. It transfers to your team when a person is needed — during business hours or for urgent calls, for example — and takes a detailed message when no one is free. You set the rules.

No. You keep your number. Calls forward to Infold when you choose — after hours, when you’re busy, or always. It’s one setting with your phone provider, and we walk you through it.

English is standard, and Infold isn’t yet available to businesses in Quebec. If you need French or another language, tell us on your demo and we’ll confirm what’s available for your business before you sign up. We only promise a language once it’s been tested on calls like yours.

Yes, where it’s connected. Google Calendar, Microsoft 365, Open Dental, Shopmonkey and HubSpot connect today. Other systems — such as Jobber, Clio, Dentrix and Fresha — are connected during setup; what Infold can do in each depends on what that system allows, and where it can’t book directly, it holds the request and texts your team to confirm. Infold works alongside Jane: Jane doesn’t let AI tools write to its calendar, so Infold takes the details, tells the patient your team will confirm, and texts your front desk to book it in Jane.

It’s built not to. It only offers times you’ve opened and re-checks your calendar at the moment it books. If the slot is gone, it offers the next one.

It still takes the booking request. If you book on paper or in a system we can’t connect, it holds the time the caller wants and texts you to confirm.

Yes. It books, changes and cancels in your calendar where it’s connected, following your rules — your notice period or cancellation policy, for example.

Yes. It texts the caller a confirmation after booking, and can text links you approve — your intake form, a deposit link or directions.

C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes.

A handled call is a connected call where your receptionist speaks with the caller for 15 seconds or more. Spam, robocalls, wrong numbers and quick hang-ups never count.

Extra calls are C$4.99 each. We alert you at 80 and 100 calls, and we never charge more than C$499 of extra calls in a month without your OK.

Not on the monthly plan. It runs month to month with no contract, and you can cancel it by email any time.

Once a year: C$8,388 plus tax, in exchange for a lower monthly price — C$699 instead of C$999.

Yes — a 30-day money-back guarantee. If Infold isn’t right for your business, email us within 30 days of your go-live date and we’ll refund everything you’ve paid — setup and extra calls included. One guarantee per business.

Yes. Multi-location, call-centre and custom builds are quoted separately: shared or per-location receptionists, call-centre overflow, Canada-only processing, on-premise or your-cloud deployment, privately trained models.

Live in 2 business days once we have access and your approvals. It starts with one 30-minute call about your hours, services, prices and rules. We build it, you call it and try to break it, we tune it, then you forward your line.

Yes. Tell us what’s changed — new hours, a new service, a different on-call person — and we update it. Reviewing calls and improving your receptionist is part of the plan, not an extra.

No. You keep your phone number and provider, and Infold works with the calendar or booking system you already use where it can be connected. Where it can’t, it texts your team instead.

In Canada, by default. Call data is stored in Canada as standard, not as an upgrade. If you need every step of the call processed in Canada too, Canada-only processing end to end is available, as is deployment in your own cloud or on your servers.

We don’t advertise certifications or badges. Instead, our privacy notice explains in plain language what we collect, where it’s stored, how long we keep it and the rights you have under PIPEDA and Quebec’s Law 25.

What your intake needs — usually the caller’s name, number, what they need and when — plus a record of the call so your team gets the summary. You decide what your intake asks for.

Service businesses that live on the phone: dental offices, physio, chiro and wellness clinics, veterinary clinics, HVAC, plumbing, electrical and cleaning companies, auto repair and auto glass shops, hair salons, barbershops, spas, law firms and real estate teams.

No. For dental offices, clinics, veterinary clinics and law firms it does intake only: it books, collects the details your team needs and passes anything clinical or legal to your team.

If your team could write down how your calls go — what callers ask, what you book, what’s urgent — Infold can be built around it. Tell us about your calls on a demo and we’ll say plainly whether it’s a fit.