Website chat · same rules as your phone

AI website chat that answers and books like your receptionist

Infold’s website chat is your receptionist, on your website. It uses the same knowledge and rules as your Infold phone receptionist, so visitors get the answers callers get. It collects the details your team needs, books into your calendar where it’s connected, and hands the conversation to your team when a person is needed.

Book a demo When it hands off

Same answers as your phone receptionist
Books where your calendar is connected
Hands off to your team

Sample chat · fictional business and visitor, real workflow

What it does

What does Infold’s website chat do?

The same four jobs your phone receptionist does, in a chat window on your site.

Answers from what you’ve approved

Hours, services, the prices you quote, policies and directions — the same answers your callers get.

Collects the details

Name, contact, what they need and when — the details your team asks for every time.

Books where connected

Into the same calendar or software your phone receptionist uses. Otherwise it takes the request for your team to confirm.

Hands off to your team

When a visitor asks for a person, or a question goes beyond what you’ve approved, your team gets the conversation and the details.

One receptionist, two front doors

Does the chat know what the phone receptionist knows?

Yes. Both work from the same approved answers and rules, so a visitor and a caller who ask the same question get the same answer.

Phone call Forwarded after hours, when busy, or always

Website chat Visitors on your site, at any hour

One set of approved answers and rules

Services, prices you quote, hours and policies
Your booking rules
Urgent and hand-off rules
No clinical or legal advice, for clinics and law firms

Answers the question
Books where connected
Collects the details
Hands off to your team

Hand-off

When does the chat hand off to a person?

Whenever a person should take it. Your team gets the conversation and the visitor’s details, so nobody has to ask twice.

Website chat handed to your team 8:12 PM

Ava Chen wants three facials as a gift and asked to speak with someone about packages. Name, mobile number and the full chat attached.

Sample · fictional visitor

The visitor asks for a person

It passes the chat to your team, with everything said so far.
The question goes beyond what you’ve approved

It doesn’t guess. It collects the details and hands off.
Your rules say a person should take it

Urgent situations, complaints, or anything you’ve marked for your team.
It needs advice or a custom quote

Clinical, legal or one-off pricing questions go to the people who can answer them.

By industry

Where does website chat help most?

Wherever visitors arrive with a question before they’re ready to call. A few examples:

See all industries

Pricing

How much does website chat cost?

C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes.

The plan below covers phone answering. Website chat is set up alongside your phone receptionist, and we’ll confirm what it adds for your business on your demo.

Built for your business: greeting, services, prices you approve, your rules
Answers after hours, on busy lines and when the front desk is with someone
Books, changes and cancels in your calendar where it’s connected
Texts confirmations to callers and alerts you about urgent calls

Full pricing, and what counts as a handled call

Managed AI Receptionist

C$699/month

Billed yearly at C$8,388. Setup included. 100 handled calls a month.

Save C$3,600 a year compared with monthly

Extra calls C$4.99 each, never more than C$499 a month without your OK. Prices in Canadian dollars, plus applicable taxes.

Get started Book a demo first

30-day money-back guarantee. If Infold isn’t right for your business, email us within 30 days of your go-live date and we’ll refund everything you’ve paid — setup and extra calls included. One guarantee per business.

Questions

Website chat: questions owners ask

Something else? Book a demo and ask us directly, or read the general FAQ.

What is AI website chat?

A chat on your website that answers visitors the way your receptionist would. Infold’s chat uses the same knowledge and rules as your phone receptionist: it answers from what you’ve approved, collects visitor details, books where your calendar is connected and hands off to your team when a person is needed.

Does it give the same answers as the phone receptionist?

Yes. It works from the same approved information and rules, so a visitor and a caller who ask the same question get the same answer.

Can it book appointments from my website?

Yes, where your calendar or software is connected — the same systems as phone booking. Otherwise it collects the request and the visitor’s details, and passes them to your team to confirm.

When does it hand a chat to my team?

When the visitor asks for a person, when a question goes beyond what you’ve approved, or when your rules say a person should take it. Your team gets the conversation and the visitor’s details.

Does it give medical or legal advice?

No. For clinics and law firms it handles intake and booking only — the same no-advice rules as the phone receptionist.

Will visitors know they’re chatting with an AI?

Yes. It introduces itself as your AI assistant, the same way the phone receptionist does.

Is website chat included in the plan?

The plan on our pricing page covers phone answering. Website chat is set up alongside your phone receptionist; we’ll confirm what it adds for your business on your demo.

Give your website the same front desk as your phone.

Book a demo and see website chat answer the same questions your callers ask.

Get started Book a demo

C$699/mo billed yearly (C$8,388 + tax), setup included · 30-day money-back guarantee