Infold is a managed AI receptionist for Canadian real estate agents and teams. It answers sign, listing and agent-to-agent calls while you’re at showings, qualifies buyers and sellers with your questions and routes each lead to the right agent. Advice, opinions of value and negotiation stay with licensed agents.
Before the office opens · 7:45 AM
Illustrative · fictional caller, real workflow
Because the people who could answer are busy doing the work — and after hours, nobody is there. Here’s where it hurts most.
Your phone, without an answer
You’re walking buyers through a kitchen when a sign call comes in. By the time you call back, they’ve booked a showing with the agent who picked up.
People browse listings after dinner and call from the open house. Voicemail at 9 PM means a callback at 9 AM — to someone who already has another agent.
Seller leads, buyer leads, rentals and cooperating agents all ring the same line, and sorting them takes time nobody on the team has.
Questions about offers, showing times and access come in all day — and some of them should only ever be answered by the listing agent.
The calls your team takes every day — answered your way, at any hour you choose.
Takes the address, the buyer’s name and number, whether they already have an agent and when they want to see it — then books the agent’s time or sends it for seller confirmation.
Asks your questions — buying or selling, areas, price range, timeline, pre-approval, a home to sell first — and routes the lead by your rules.
Answers price, size, taxes and open house times from the listing details you give it — nothing more — and books rental viewings after your approved questions.
Books a listing appointment with the right agent. It never gives an opinion of value on the phone.
Offer questions, showing changes and access requests from cooperating agents go straight to the listing agent. It never shares lockbox codes or offer details.
Like a good front desk. Every agent at a showing at Harbourview Realty Team: the caller gets an answer, a time and a text — and your team gets the details.
The business and caller are fictional; the workflow is how Infold handles it. Hear more sample calls.
Live call Sat · 9:20 AM · Every agent at a showing
Thanks for calling Harbourview Realty! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
I saw your sign on Maple Avenue. Can we see the house today?
I can request that for you. Are you working with an agent already, and are you pre-approved for a mortgage?
No agent yet. We’re pre-approved.
Thanks. I’ve asked Nadia, the listing agent, for 2:00 or 4:00 today — she’ll confirm by text once the seller says yes. I’ve noted your pre-approval for her.
After the call
Requested · seller to confirm
Harbourview Realty: we’ve asked Nadia about 2:00 or 4:00 today. She’ll text once the seller confirms.
New buyer lead · Maple Ave
No agent, pre-approved. Wants 2:00 or 4:00 today.
Thanks for calling Harbourview Realty! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
I saw your sign on Maple Avenue. Can we see the house today?
I can request that for you. Are you working with an agent already, and are you pre-approved for a mortgage?
We’re working with an agent, actually — Jordan Lee.
Thanks. I’ll pass the request to Nadia, the listing agent, so she can arrange a showing with Jordan.
After the call
Showing via buyer’s agent
Buyer’s agent: Jordan Lee. Not added as a new lead.
Thanks for calling Harbourview Realty! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
I saw your sign on Maple Avenue. Can we see the house today?
I can request that for you. Are you working with an agent already, and are you pre-approved for a mortgage?
No agent, and we’re pre-approved. Can I talk to the listing agent?
Nadia is at a showing right now. I’ll have her call you back between showings, before noon. Is this the best number?
Yes, it is.
After the call
Harbourview Realty: Nadia will call you back before noon about the Maple Ave home.
Call back before noon
Buyer, no agent, pre-approved. Wants to see Maple Ave today.
Thanks for calling Harbourview Realty! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
I saw your sign on Maple Avenue. Can we see the house today?
I can request that for you. Are you working with an agent already, and are you pre-approved for a mortgage?
No agent yet. We’re pre-approved.
Nadia has no showing times left today. I can request Sunday at 11:00 — she’ll confirm by text once the seller says yes. Does that work?
Sunday works.
Requested for Sunday at 11:00. I’ve noted your pre-approval for Nadia.
After the call
Requested · seller to confirm
Harbourview Realty: we’ve asked Nadia about Sunday at 11:00. She’ll text once the seller confirms.
Follow 7 calls across one illustrative day. Switch between “Without Infold” and “With Infold” to see what happens to the same callers.
One Saturday in April for a five-agent team
7:45 AM Before the office opens
“Saw your sign on Maple Avenue. Can we see the house today?”
Without Infold: Voicemail — no message
With Infold: Showing request sent to the listing agent · buyer qualified
9:20 AM Every agent at a showing
“We’re thinking of selling this summer. What could we get?”
Without Infold: Rang out
With Infold: Listing appointment booked with Priya, Tuesday 6 PM
11:05 AM Team lead at a listing meeting
“I’m an agent with a buyer for 14 Cedar. Any offers registered?”
Without Infold: Picked up after seven rings
With Infold: Put through to the listing agent · no offer details shared
8:40 PM Evening
“I’m at 22 Elm with clients and the lockbox code isn’t working.”
Without Infold: Voicemail — no message
With Infold: Listing agent alerted right away · no codes shared
11:30 PM Late night
“We’re relocating from Calgary in August and need three bedrooms.”
Without Infold: Hung up
With Infold: Video consult booked Sunday 11 AM · buyer qualified
After hours
After hours
Illustrative day. Fictional calls; the handling shown is how Infold works.
Connects today
Ready to connect from day one.
Connected during setup
We build and test the connection during your setup. Whether it books directly or sends requests your team confirms depends on what each system allows — we tell you before you start. Using something else? Ask on your demo, or see every integration.
Product names are trademarks of their owners, named only to show what Infold can connect to; no partnership or endorsement is implied.
HubSpot, Google Calendar and Microsoft 365 connect today. Follow Up Boss, Lone Wolf, BoldTrail and Lofty are connected during setup, so every lead lands in your CRM with the call summary attached. We set up your routing — listing agent first, the agent on duty for new buyers, seller leads to the team lead — and load the listing details and open house times it can share.
Live in 2 business days once we have access and your approvals.
Your hours, services, the prices you quote, your booking rules and who gets urgent calls.
We set up your receptionist and connect your calendar or software. Call it yourself; we tune it until it handles your hardest calls.
Can I get a discount for cash?
I can’t promise that — the team will call you back.
Only your approved answers
Keep your number. One setting with your phone provider and Infold answers when you choose.
Your phone rings you first. No answer after 4 rings, or the line is busy? Infold answers.
C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes.
Managed AI Receptionist
C$699/month
Billed yearly at C$8,388. Setup included. 100 handled calls a month.
Save C$3,600 a year compared with monthly
C$999/month
Setup included. 100 handled calls a month. No contract — cancel by email any time.
Extra calls C$4.99 each, never more than C$499 a month without your OK. Prices in Canadian dollars, plus applicable taxes.
30-day money-back guarantee. If Infold isn’t right for your business, email us within 30 days of your go-live date and we’ll refund everything you’ve paid — setup and extra calls included. One guarantee per business.
Something else? Book a demo and ask us directly, or read the general FAQ.
Related reading: After-hours answering service · Overflow call answering for busy lines · Infold vs Dialbox · Infold vs Goodcall
Yes, as requests your agents control. It takes the buyer’s details and preferred times, then books the agent’s time or sends the request for seller confirmation — tenant-occupied homes included — and the agent confirms.
By your rules — for example, listing calls to the listing agent, seller leads to the team lead and new buyers to the agent on duty, each with a call summary. Every lead also appears in the morning summary, so you can see where each one went.
No. Opinions of value, advice and negotiation stay with licensed agents. It books a listing appointment so the right agent can prepare a market analysis.
Nothing about the offers themselves. Offer questions, showing changes and access requests from cooperating agents go straight to the listing agent, and it never gives out lockbox or alarm codes.
Follow Up Boss, Lone Wolf, BoldTrail and Lofty are connected during setup. HubSpot, Google Calendar and Microsoft 365 connect today, so leads and showings can flow from the first day.
Yes. It answers from the listing, asks only the screening questions you approve and books viewings. It never asks about family status or other grounds protected by human rights law.
Yes. It says it’s your team’s AI assistant at the start. Anyone who wants to speak with an agent is transferred or gets a callback.
Infold is C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes. There’s a 30-day money-back guarantee from your go-live date.
Decide who answers them. Live in 2 business days once we have access and your approvals.
