Infold is a managed AI receptionist for hair salons in Canada. While every stylist is mid-service, it books cuts, colour and consultations with the right stylist from your menu, and books the patch test your policy requires before colour. It sends your deposit and cancellation policy with every booking.
Incoming call · 7:30 AM“Any chance someone can do a blowout before my party tonight?”
Infold answeredYour AI receptionist, following your rules
Blowout booked 2:15 PM with JessBefore opening
Illustrative · fictional caller, real workflow
Read the greeting
Thanks for calling Harbour Dental!
You’re speaking with Sam, our AI receptionist.
This call is recorded.
How can I help you today?
A real recording of Infold’s voice, set up as the greeting for a sample dental office.
C$699/mo billed yearly (C$8,388 + tax) · setup included
Live in 2 business days once we have access and your approvals
30-day money-back guarantee
Keep your number
Sound familiar?
Why do calls go unanswered at hair salons?
Because the people who could answer are busy doing the work — and after hours, nobody is there. Here’s where it
hurts most.
Your phone, without an answer
Voicemail — no message 7:30 AM · Before opening
Rang out 9:40 AM · Every stylist mid-service
Voicemail — message left 1:10 PM · Lunch rotation
Illustrative · the same day as below, without an answer
01
Every stylist is mid-service when the phone rings.
Hands in foils, a blow-dry running, a client at the basin — nobody can pick up, and the caller who wanted a cut tomorrow books with the salon that answered.
02
Colour clients have questions before they book.
How much is balayage? Do I need a patch test? Can you fix my box dye? Those questions are why people call instead of booking online — and they need real answers.
03
A late cancellation empties a whole afternoon.
A three-hour colour appointment cancelled the night before is hard to refill unless someone offers it to your waitlist straight away.
04
The front desk is also checkout, rebooking and retail.
Whoever is at the desk is cashing out one client, rebooking the next and answering product questions. The phone comes last.
What it handles
What does Infold handle for hair salons?
The calls your team takes every day — answered your way, at any hour you choose.
01
Booked with the right stylist
Matches the service, the stylist and their level to open time in your booking app — and offers another stylist when the first choice is full.
Checked Priya’s book
Quoted from your service menu
Two appointments booked
02
Your menu, your prices
“Starting at” prices by service and stylist level, exactly as your menu lists them. When the price depends on the hair, it books a consultation.
03
Patch tests and colour consultations
Books the allergy patch test your policy requires ahead of colour, with the lead time you set, and a consultation for corrections, extensions or big changes.
04
Deposits, cancellations and your waitlist
Texts your deposit or card-on-file link to hold long services, sends your cancellation policy with every booking and offers cancelled times to your waitlist.
05
Running late, gift cards and products
Passes running-late messages to the stylist and answers gift card, parking and product questions from what you approve.
Sample call
What does a call sound like?
Like a good front desk. Every stylist mid-service at Studio Nine Hair: the caller gets an answer, a time and a text — and
your team gets the details.
Says up front that it’s your AI assistant
Answers only from information you approve
Books, texts and escalates by your rules
The business and caller are fictional; the workflow is how Infold handles it. Hear more sample calls.
Studio Nine Hair
Live call · Sat · 11:30 AM · Every stylist mid-service
Infold
Thanks for calling Studio Nine Hair! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Caller
I’d like balayage with Priya — maybe next Friday afternoon?
Infold
Priya has Friday at 1:00. Balayage runs about three hours and starts at $210 — and new colour clients need a quick patch test first. Want both?
Done — patch test Tuesday 5:30, balayage Friday 1:00 with Priya. Confirmations are on their way.
After the call
Fri · Priya
Busy
Open
Balayage · 3 h (patch test Tue)
Open
Booked · calendar accepted
Text to the caller · 11:32 AM
Studio Nine Hair: patch test Tue 5:30 PM, balayage with Priya Fri 1:00 PM.
Details to Priya · 11:32 AM
New colour client · 2 bookings
Patch test Tue 5:30 PM, balayage Fri 1:00 PM.
Infold
Thanks for calling Studio Nine Hair! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Caller
I’d like balayage with Priya — maybe next Friday afternoon?
Infold
Priya has Friday at 1:00. Balayage runs about three hours and starts at $210 — and new colour clients need a quick patch test first. Want both?
Caller
Yes, book both.
Re-checking Priya’s book…
Priya: Fri 1:00 just booked
Infold
Friday at 1:00 was just booked — Priya’s next balayage opening is Saturday at 10:00. Want that, with the patch test Tuesday?
Caller
Saturday’s great.
Infold
Done — patch test Tuesday 5:30, balayage Saturday 10:00 with Priya. Confirmations are on their way.
After the call
Sat · Priya
Busy
Open
Balayage · 3 h (patch test Tue)
Busy
Booked · calendar accepted
Text to the caller · 11:33 AM
Studio Nine Hair: patch test Tue 5:30 PM, balayage with Priya Sat 10:00 AM.
Infold
Thanks for calling Studio Nine Hair! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Caller
I’d like balayage with Priya — maybe next Friday afternoon?
Infold
Priya has Friday at 1:00. Balayage runs about three hours and starts at $210 — and new colour clients need a quick patch test first. Want both?
Caller
Can I talk to Priya about the colour first?
Infold
Of course. She’s with a client right now — I’ll have Priya call you back by 2 today. Is this the best number?
Caller
Yes, thanks.
After the call
Text to the caller · 11:32 AM
Studio Nine Hair: Priya will call you back by 2 PM today.
Details to Priya · 11:32 AM
Call back by 2 PM · balayage
New colour client, wants Fri afternoon. Patch test needed first.
Infold
Thanks for calling Studio Nine Hair! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Caller
I’d like balayage with Priya — maybe next Friday afternoon?
Infold
Priya has Friday at 1:00. Balayage runs about three hours and starts at $210 — and new colour clients need a quick patch test first. Want both?
Caller
Yes, book both.
Reaching the booking app…
No answer · requests held
Infold
I’ve requested a patch test Tuesday 5:30 and balayage Friday 1:00 with Priya. The salon will confirm both by text.
After the call
Fri · Priya
Busy
Open
Request · balayage
Open
Held · team will confirm
Text to the caller · 11:32 AM
Studio Nine Hair: we’ve requested Tue 5:30 PM and Fri 1:00 PM and will text to confirm.
Details to Front desk · 11:32 AM
Please confirm · 2 requests
Patch test Tue 5:30, balayage Fri 1:00 with Priya.
What if…?
A day of calls
Where does each call end up?
Follow 7 calls across one illustrative day. Switch between “Without Infold” and “With Infold” to see
what happens to the same callers.
One Saturday in December at a six-chair salon
7:30 AMBefore opening
“Any chance someone can do a blowout before my party tonight?”
Without Infold: Voicemail — no message
With Infold: Blowout booked 2:15 PM with Jess
9:40 AMEvery stylist mid-service
“How much is balayage with Amara, and when is she free?”
Without Infold: Rang out
With Infold: Patch test and balayage booked · “starting at” price quoted
11:25 AMFront desk cashing out
“I’m running fifteen minutes late for my 11:45.”
Without Infold: Picked up after seven rings
With Infold: Message to Lena · client’s new arrival time noted
1:10 PMLunch rotation
“Can you fix box dye? It went orange.”
Without Infold: Voicemail — message left
With Infold: Colour-correction consult booked · photos requested
3:30 PMEvery chair full
“Can I move my Tuesday cut to Thursday after work?”
Without Infold: Voicemail — message left
With Infold: Moved to Thursday 5:30 PM with the same stylist
7:15 PMClosed for the day
“I have to cancel my colour on Tuesday — I’m sick.”
Without Infold: Voicemail — the chair sits empty
With Infold: Cancelled under your policy · time offered to the waitlist
10:05 PMEvening
“I’m getting married in June. Do you do bridal hair trials?”
Without Infold: Voicemail — no message
With Infold: Bridal trial booked in March · wedding date and party noted
Next morning · 7:00 AMYour summary of the dayIllustrative
Calls answered
7
Booked or changed
6
Urgent, handled
0
Messages for you
1
After hours
7:30 AMBlowout booked 2:15 PM with Jess
7:15 PMCancelled under your policy
10:05 PMBridal trial booked in March
Next morning · 7:00 AMYour voicemail and missed callsIllustrative
Answered, late
1
Messages to return
2
Lost or unknown
4
After hours
7:30 AMVoicemail — no message
7:15 PMVoicemail — the chair sits empty
10:05 PMVoicemail — no message
Illustrative day. Fictional calls; the handling shown is how Infold works.
Intake and rules
It asks what your team would ask — and follows your rules.
What details does it collect?
New call summary
Texted to your team · 7:30 AM
Name and mobile number
Service, and stylist or level preference
New or returning client
For colour: current colour, recent box dye or treatments, last patch test
Hair length and thickness, if your menu prices by them
Event date for bridal, prom or party bookings
Preferred day and time
What rules does it follow?
It quotes only your menu — “starting at” prices by service and stylist level — and never promises a final colour price.
New colour clients get the patch test your policy requires, booked before the colour appointment.
Corrections, extensions and big changes go to a consultation first.
Questions about allergies, pregnancy or scalp conditions go to the stylist; it doesn’t advise.
It sends your deposit and cancellation policy with every booking.
Which software does it connect to?
Connects today
Google Calendar
Ready to connect from day one.
Connected during setup
Fresha
Vagaro
Booksy
Square Appointments
Phorest
Mangomint
Boulevard
GlossGenius
We build and test the connection during your setup. Whether it books directly or sends requests your team confirms depends on what each system allows — we tell you before you start. Using something else? Ask on your demo, or see every integration.
Product names are trademarks of their owners, named only to show what Infold can connect to; no partnership or
endorsement is implied.
Setup
How does setup work for hair salons?
Google Calendar connects today. Fresha, Vagaro, Booksy, Square Appointments, Phorest, Mangomint, Boulevard and GlossGenius are connected during setup, with each stylist’s services, durations and levels mapped from your menu. We set your greeting, patch-test and deposit rules with you, and you call it yourself before your clients do.
Live in 2 business days once we have access and your approvals.
1
Day 1
Step 1: A 30-minute setup call
Your hours, services, the prices you quote, your booking rules and who gets urgent calls.
Day1
Setup call · 30 min Example
10:00–10:30 AM · video or phone
Hours
Services
Prices you quote
Booking rules
Urgent contacts
Y I You + Infold Accepted
2
Days 1–2
Step 2: We build it — you try to break it
We set up your receptionist and connect your calendar or software. Call it yourself; we tune it until it handles your hardest calls.
Test callYou try to break itExample
You, testing
Can I get a discount for cash?
Infold
I can’t promise that — the team will call you back.
Only your approved answers
3
Go live
Step 3: Forward your line
Keep your number. One setting with your phone provider and Infold answers when you choose.
Call forwardingYour number · one settingOn
Your phone rings you first. No answer after 4 rings, or the line is busy? Infold answers.
12 AM6 AMNoon6 PM12 AM
You first then Infold
Example setting. You choose when calls forward.
Pricing
How much does an AI receptionist cost for hair salons?
C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes.
Built for your business: greeting, services, prices you approve, your rules
Answers after hours, on busy lines and when the front desk is with someone
Books, changes and cancels in your calendar where it’s connected
Texts confirmations to callers and alerts you about urgent calls
30-day money-back guarantee. If Infold isn’t right for your business, email us within 30 days of your go-live date and we’ll refund everything you’ve paid — setup and extra calls included. One guarantee per business.
Fresha, Vagaro, Booksy, Square Appointments, Phorest, Mangomint, Boulevard and GlossGenius are connected during setup; Google Calendar connects today. What Infold can do in each depends on what that system allows; where it can’t book directly, it holds the request and texts your team to confirm. It offers only the services, durations and stylists your app allows.
Will an AI receptionist quote colour prices?
Only “starting at” prices from your approved menu, by service and stylist level. When the price depends on the hair — corrections, extensions, big changes — it books a consultation instead.
Can it book patch tests before colour appointments?
Yes. When your policy requires one, it books the patch test first, with the lead time you set, and then the colour appointment.
Can it take deposits for long appointments?
It texts your deposit or card-on-file link to hold the time; your booking or payment app takes the payment.
What happens when a client cancels at the last minute?
It cancels or moves the appointment under your policy and offers the open time to clients on your waitlist. You see every change in the morning summary.
Will clients know they’re talking to an AI?
Yes — it says so in the greeting, then gets on with the booking. Clients who want their stylist get a message passed on, or a callback.
Our salon has a personal feel. Will this sound generic?
It uses your greeting, your service names and your tone, set up and tuned with you. Regulars can still ask for their stylist by name.
How much does an AI receptionist cost for a hair salon?
Infold is C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes. There’s a 30-day money-back guarantee from your go-live date.
