Infold answers your phone while you’re in a panel, up a ladder or off for the night. Burning smells, sparking outlets and partial power get your safety script and go to your on-call electrician; EV chargers, panel upgrades and renovation work become booked estimates, with photos of the panel already in hand.
Before opening · 7:05 AM
Illustrative · fictional caller, real workflow
Because the people who could answer are busy doing the work — and after hours, nobody is there. Here’s where it hurts most.
Your phone, without an answer
You shouldn’t, and you don’t. By the time you’re off the ladder and calling back, the homeowner has booked whoever picked up.
How big is the panel? How far is the parking spot? Is there room for another breaker? You ask them from a job site, without the photos you need to quote.
When the whole street is dark it’s a utility problem, but people call you anyway — and the real emergency gets lost among them.
A hot outlet at 10 PM shouldn’t wait for tomorrow’s callback, and the caller needs the right words straight away.
The calls your team takes every day — answered your way, at any hour you choose.
Burning smells, sparking or hot outlets, a buzzing panel or water near wiring: your safety script first, then straight to your on-call electrician with the address and what the caller sees.
It asks if the neighbours are out too. Street-wide outages get your approved message — usually to check the utility’s outage map — instead of a truck roll; partial power is booked or escalated.
Captures the panel size (100 or 200 amp, if they know), where the charger goes, the vehicle and timing, and texts a link for photos of the panel before you quote.
Tripping breakers, dead outlets, pot lights, hot tubs, generator hookups and reno wiring booked into open windows or estimate visits.
Knob-and-tube or aluminium wiring flagged by an insurer, home-inspection follow-ups and permit questions — answered from what you approve and booked as assessments.
Like a good front desk. After hours at Brightline Electric: the caller gets an answer, a time and a text — and your team gets the details.
The business and caller are fictional; the workflow is how Infold handles it. Hear more sample calls.
Live call Tue · 10:25 PM · After hours
Thanks for calling Brightline Electric! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
There’s a burning smell coming from the outlet behind our couch.
If you see smoke or fire, get everyone out and call 911. If not, switch off that breaker only if it’s safe to reach. I’m alerting the on-call electrician — what’s the address?
48 Willow Road. No smoke, and the breaker’s off.
Good. 48 Willow Road — Luis is on call and has your address and what you’re seeing. He’ll call you back in the next few minutes.
After the call
URGENT · burning smell at outlet
Breaker off, no smoke. 48 Willow Road. Call back now.
Brightline Electric: Luis, our on-call electrician, will call you in a few minutes. Smoke or fire? Get out and call 911.
Job created
Thanks for calling Brightline Electric! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
There’s a burning smell coming from the outlet behind our couch.
If you see smoke or fire, get everyone out and call 911. If not, switch off that breaker only if it’s safe to reach. I’m alerting the on-call electrician — what’s the address?
48 Willow Road — and now there’s smoke.
Get everyone out of the house now and call 911 from outside. I’ve alerted Luis, our on-call electrician, with your address.
After the call
URGENT · smoke at outlet
48 Willow Road. Family told to get out and call 911.
Brightline Electric: get everyone out and call 911 from outside. Our on-call electrician has your address.
Thanks for calling Brightline Electric! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
There’s a burning smell coming from the outlet behind our couch.
If you see smoke or fire, get everyone out and call 911. If not, switch off that breaker only if it’s safe to reach. I’m alerting the on-call electrician — what’s the address?
48 Willow Road. Can I talk to the electrician?
Yes — I’m transferring you to Luis, our on-call electrician, now. If he can’t pick up, he has your address and will call you right back.
After the call
Transfer · burning smell
48 Willow Road. Caller asked for a person.
Follow 7 calls across one illustrative day. Switch between “Without Infold” and “With Infold” to see what happens to the same callers.
A windy November Tuesday at a four-van electrical contractor
7:05 AM Before opening
“Half the house has no power, but the neighbours are fine.”
Without Infold: Voicemail — they called another electrician
With Infold: Partial-power rule · first slot 9–11 AM · owner texted
11:55 AM Office on a permit call
“Our insurer won’t renew until the knob-and-tube is gone.”
Without Infold: Rang out
With Infold: Whole-home assessment booked Monday · insurer deadline noted
2:20 PM Up a ladder
“The kitchen breaker trips every time the kettle goes on.”
Without Infold: Picked up after seven rings — address written on drywall
With Infold: Booked Thursday 1–3 PM · symptoms on the job
8:45 PM Closed · high winds
“The whole street’s dark, and there’s a wire down by our driveway.”
Without Infold: Voicemail — after-hours greeting
With Infold: Downed-line script: stay 10 m back, call 911 · noted for you
10:25 PM Overnight
“There’s a burning smell from the outlet behind the couch.”
Without Infold: Hung up at the voicemail greeting
With Infold: Burning-smell script given · on-call electrician called
After hours
After hours
Illustrative day. Fictional calls; the handling shown is how Infold works.
Connects today
Ready to connect from day one.
Connected during setup
We build and test the connection during your setup. Whether it books directly or sends requests your team confirms depends on what each system allows — we tell you before you start. Using something else? Ask on your demo, or see every integration.
Product names are trademarks of their owners, named only to show what Infold can connect to; no partnership or endorsement is implied.
We set it up around your service area, safety scripts, on-call schedule and the work you want more of — EV chargers, panel upgrades, renovations. Google Calendar, Microsoft 365 and HubSpot connect today; Jobber, Housecall Pro, ServiceTitan and Simpro are connected during setup. You keep your number and choose when calls forward.
Live in 2 business days once we have access and your approvals.
Your hours, services, the prices you quote, your booking rules and who gets urgent calls.
We set up your receptionist and connect your calendar or software. Call it yourself; we tune it until it handles your hardest calls.
Can I get a discount for cash?
I can’t promise that — the team will call you back.
Only your approved answers
Keep your number. One setting with your phone provider and Infold answers when you choose.
Your phone rings you first. No answer after 4 rings, or the line is busy? Infold answers.
C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes.
Managed AI Receptionist
C$699/month
Billed yearly at C$8,388. Setup included. 100 handled calls a month.
Save C$3,600 a year compared with monthly
C$999/month
Setup included. 100 handled calls a month. No contract — cancel by email any time.
Extra calls C$4.99 each, never more than C$499 a month without your OK. Prices in Canadian dollars, plus applicable taxes.
30-day money-back guarantee. If Infold isn’t right for your business, email us within 30 days of your go-live date and we’ll refund everything you’ve paid — setup and extra calls included. One guarantee per business.
Something else? Book a demo and ask us directly, or read the general FAQ.
Related reading: After-hours answering service · Overflow call answering for busy lines · Infold vs Dialbox · Infold vs Goodcall · How to forward your business calls
It gives your safety script first, then alerts your on-call electrician with the address and what the caller is seeing. For a burning smell or sparking outlet that script is usually: if there’s smoke or fire, get out and call 911; if not, switch off that breaker only if it’s safe to reach.
It asks what you’d ask: is it the whole house, part of it, or the whole street? Street-wide outages get your approved message pointing to the utility, while partial power and tripping breakers are booked or escalated by your rules.
Yes. You decide what counts as urgent — a burning smell or no power with someone on medical equipment might reach on-call, while a dead outlet waits for the morning. Everything else is booked or sent in your morning summary.
It captures what you need to quote — panel size, distance to the parking spot, the vehicle and timing — and texts a link for photos of the panel. It only states prices you’ve approved; everything else becomes an estimate visit.
Yes. It notes the insurer’s deadline, the home’s age and what the inspector flagged, then books an assessment. It doesn’t tell callers what their insurer will accept.
From what you approve — for example, that you take out the permit and arrange the inspection, and your contractor licence number. Anything else becomes a message for your office.
Jobber, Housecall Pro, ServiceTitan and Simpro are connected during setup. Google Calendar, Microsoft 365 and HubSpot connect today. If your system can’t be connected, it captures the job and texts your office to confirm.
Infold is C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes. We alert you at 80 and 100 calls, and we never charge more than C$499 of extra calls in a month without your OK.
Decide who answers them. Live in 2 business days once we have access and your approvals.
