Infold answers your phone when you’re under a sink, in a crawl space or off the clock. Burst pipes, sewer backups and no-water calls go to your on-call plumber with the address and whether the water is off; drains, water heaters and fixture jobs are booked, and renovation quotes arrive with photos.
Before opening · −28 °C overnight · 5:48 AM
Illustrative · fictional caller, real workflow
Because the people who could answer are busy doing the work — and after hours, nobody is there. Here’s where it hurts most.
Your phone, without an answer
You can’t answer from under a sink or halfway into a crawl space. The caller doesn’t leave a message — they phone the next plumber on the map.
One is a burst pipe flooding a basement; the next is a dripping tap that can wait until Monday. Whoever has the on-call phone gets woken up for both.
Frozen lines in January, sump pumps and backups in the spring melt. The calls come in waves, exactly when every van is already out.
An answering service emails you a name and a number. You still have to call back, ask the questions and find out they’ve already booked someone else.
The calls your team takes every day — answered your way, at any hour you choose.
Active leaks, burst or frozen pipes, sewer backups and no water follow your emergency rule: texted or transferred to your on-call plumber with the address, what’s happening and whether the water is shut off.
It gives only the steps you approve — closing the valve under the sink, or the main shut-off near the water meter — and keeps the caller on track until on-call has the details.
Slow drains, no hot water, running toilets, faucet and fixture installs booked into open windows, with the symptoms and the water heater’s age and fuel on the job. Rental tank? It gives your answer on who services it.
Bathroom renos, re-pipes, backwater valves and sump pumps: it captures the scope and texts a link so the caller can send photos before you quote.
It captures the unit, the tenant’s contact, the property manager and any work order or PO number, then books or sends the job for approval — whichever you’ve set for that account.
Like a good front desk. After hours at Harbourline Plumbing: the caller gets an answer, a time and a text — and your team gets the details.
The business and caller are fictional; the workflow is how Infold handles it. Hear more sample calls.
Live call Sun · 11:48 PM · After hours
Thanks for calling Harbourline Plumbing! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Water’s pouring from under my kitchen sink and I can’t stop it.
I’m getting the on-call plumber now. If you can, turn the shut-off valve under the sink clockwise. What’s the address?
22 Birch Crescent. Okay — it’s slowing down.
Good. 22 Birch Crescent — Dev is on call and can be there within the hour. I’ve texted him your address and what’s happening.
After the call
URGENT · active leak
Kitchen sink, valve now off. 22 Birch Crescent.
Harbourline Plumbing: Dev is on his way, within the hour. Keep the shut-off valve closed.
Job created · on-call
Thanks for calling Harbourline Plumbing! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Water’s pouring from under my kitchen sink and I can’t stop it.
I’m getting the on-call plumber now. If you can, turn the shut-off valve under the sink clockwise. What’s the address?
22 Birch Crescent. Can I talk to the plumber?
Yes — I’m transferring you to Dev, our on-call plumber, now. If he can’t pick up, he has your address and will call you right back.
After the call
Transfer · active leak
22 Birch Crescent, kitchen sink. Caller asked for a person.
Thanks for calling Harbourline Plumbing! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Water’s pouring from under my kitchen sink and I can’t stop it.
I’m getting the on-call plumber now. If you can, turn the shut-off valve under the sink clockwise. What’s the address?
22 Birch Crescent. It’s stopped with the valve off — can someone come Monday?
Of course. Since it’s stopped, I’ll tell Dev it can wait. You’re booked for Monday at 8 AM — keep the valve closed until then.
After the call
Booked · calendar accepted
Harbourline Plumbing: booked Mon 8 AM. Keep the shut-off valve closed until then.
No call-out needed tonight
Leak stopped at the valve. Booked Mon 8 AM, 22 Birch Crescent.
Follow 7 calls across one illustrative day. Switch between “Without Infold” and “With Infold” to see what happens to the same callers.
A frozen Thursday in February at a three-van plumbing shop
5:48 AM Before opening · −28 °C overnight
“There’s no water anywhere in the house.”
Without Infold: Voicemail — they hung up without leaving a message
With Infold: Frozen-line rule · “no open flame” script · on-call texted
8:35 AM Both plumbers loading vans
“No hot water since last night. The tank’s maybe twelve years old.”
Without Infold: On hold, then hung up
With Infold: Booked today 1–3 PM · tank age and fuel on the job
4:40 PM Last job running late
“Can you do the drain on Monday instead of Friday?”
Without Infold: Picked up after seven rings — the Friday slot never got freed
With Infold: Moved to Monday 8–10 AM · confirmation texted
9:15 PM Closed for the day
“Water is dripping through the kitchen ceiling from upstairs.”
Without Infold: Voicemail — after-hours greeting
With Infold: Active-leak rule · main shut-off step given · on-call texted
11:40 PM Overnight
“The kitchen sink drains really slowly. Can someone come this week?”
Without Infold: Hung up at the voicemail greeting
With Infold: Booked Friday morning · not urgent, so on-call slept
After hours
After hours
Illustrative day. Fictional calls; the handling shown is how Infold works.
Connects today
Ready to connect from day one.
Connected during setup
We build and test the connection during your setup. Whether it books directly or sends requests your team confirms depends on what each system allows — we tell you before you start. Using something else? Ask on your demo, or see every integration.
Product names are trademarks of their owners, named only to show what Infold can connect to; no partnership or endorsement is implied.
We build it around your service area, emergency rules, on-call schedule and the prices you’re willing to say out loud, and you approve every safety step it gives. Google Calendar, Microsoft 365 and HubSpot connect today; Jobber, Housecall Pro, ServiceTitan, Workiz and ServiceM8 are connected during setup. You keep your number and forward calls when you choose.
Live in 2 business days once we have access and your approvals.
Your hours, services, the prices you quote, your booking rules and who gets urgent calls.
We set up your receptionist and connect your calendar or software. Call it yourself; we tune it until it handles your hardest calls.
Can I get a discount for cash?
I can’t promise that — the team will call you back.
Only your approved answers
Keep your number. One setting with your phone provider and Infold answers when you choose.
Your phone rings you first. No answer after 4 rings, or the line is busy? Infold answers.
C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes.
Managed AI Receptionist
C$699/month
Billed yearly at C$8,388. Setup included. 100 handled calls a month.
Save C$3,600 a year compared with monthly
C$999/month
Setup included. 100 handled calls a month. No contract — cancel by email any time.
Extra calls C$4.99 each, never more than C$499 a month without your OK. Prices in Canadian dollars, plus applicable taxes.
30-day money-back guarantee. If Infold isn’t right for your business, email us within 30 days of your go-live date and we’ll refund everything you’ve paid — setup and extra calls included. One guarantee per business.
Something else? Book a demo and ask us directly, or read the general FAQ.
Related reading: After-hours answering service · Overflow call answering for busy lines · Infold vs Avoca · Infold vs Ask Benny · How to forward your business calls
Yes. Calls that match your emergency rules — a burst pipe, active flooding, a sewer backup, no water — are texted or transferred to whoever is on call, with the address and whether the water is shut off. Calls that can wait are booked for the morning, so on-call isn’t woken up for a slow drain.
Only the steps you approve. Typically: close the main shut-off if it’s safe to reach, stay away from water near outlets or the electrical panel, and stop using drains and toilets if it’s a backup. Then it gets your on-call plumber.
Only the prices you approve — for example, your service-call or after-hours fee. Renovations, re-pipes and installs become a quote request with photos, or an estimate visit booked into your calendar.
Yes. It texts the caller a link to send photos, which are attached to the job request so you can quote it or bring the right parts.
By your rules for each account. It captures the unit, the tenant’s contact, the property manager and any work order or PO number, then books the job or sends it for approval first.
Only to take details. It can note that the caller plans to claim and take their insurer’s name, but it never says what a policy covers — that conversation stays with you and the insurer.
Jobber, Housecall Pro, ServiceTitan, Workiz and ServiceM8 are connected during setup. Google Calendar, Microsoft 365 and HubSpot connect today. If your system can’t be connected, it captures the job and texts your office to confirm.
Infold is C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes. We alert you at 80 and 100 calls, and we never charge more than C$499 of extra calls in a month without your OK.
Decide who answers them. Live in 2 business days once we have access and your approvals.
