Infold answers the chip and crack calls you forward to it, with the details your quote depends on: year, make, model and trim or the VIN, where the damage sits, the camera behind the mirror, and the insurer and claim number. It books in-shop or mobile slots by your rules and texts a photo link, so your team quotes once.
Lunch · 12:15 PM
Illustrative · fictional caller, real workflow
Because the people who could answer are busy doing the work — and after hours, nobody is there. Here’s where it hurts most.
Your phone, without an answer
Trim, rain sensor, heated wiper area, the lane camera, the VIN — without them you quote twice or order the wrong glass.
Which insurer, what claim number, who holds the policy? Working through it on the phone keeps the counter busy while the bay waits.
Frost and blasting defrosters spread chips in winter, and spring gravel brings the next wave — the calls pile up while your techs are out on mobile jobs.
Your installer is mid-bead on a replacement in someone’s driveway while the phone rings in the van. The next caller gets voicemail and tries a chain.
The calls your team takes every day — answered your way, at any hour you choose.
Chip or crack, how big (smaller than a loonie, longer than a credit card), where it sits, and the year, make, model and trim or the VIN — plus a photo link texted before the visit.
Rain sensors, a heated wiper area, a heads-up display and the camera behind the mirror — asked up front so you order the right glass once.
Private insurers or ICBC, SGI and MPI: the insurer, claim number and policy holder captured. Coverage and deductibles are confirmed by your staff, never promised on the call.
Mobile windows only where and when you allow them — not in freezing rain or below your cure temperature — with the service address and parking notes.
If there’s a camera behind the mirror, it books the longer slot or the recalibration your process calls for, so the bay isn’t short on time.
Like a good front desk. Before opening at Clearview Auto Glass: the caller gets an answer, a time and a text — and your team gets the details.
The business and caller are fictional; the workflow is how Infold handles it. Hear more sample calls.
Live call Mon · 7:50 AM · Before opening
Thanks for calling Clearview Auto Glass! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
A rock hit my windshield on the 401 and the crack’s spreading. Can you come to my work?
We can. Mobile service is open Thursday morning. What’s the year, make and model — and is this going through insurance?
2021 RAV4. Yes, through my insurer.
Booked Thursday 9–11 AM at your work address. I’ve texted a link for photos of the damage; the team will confirm your coverage before the visit.
After the call
Booked · calendar accepted
Clearview Auto Glass: booked Thu 9–11 AM at your work. Add photos of the damage: photo link
Task · confirm insurance
2021 RAV4 windshield claim. Check coverage before Thursday.
Thanks for calling Clearview Auto Glass! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
A rock hit my windshield on the 401 and the crack’s spreading. Can you come to my work?
We can. Mobile service is open Thursday morning. What’s the year, make and model — and is this going through insurance?
2021 RAV4. Yes, through my insurer.
Thursday morning just filled up, sorry. The next mobile slot is Friday 9 to 11 at your work. Shall I book it?
Friday works.
Booked Friday 9–11 AM at your work address. I’ve texted a link for photos of the damage.
After the call
Booked · calendar accepted
Clearview Auto Glass: booked Fri 9–11 AM at your work. Add photos of the damage: photo link
Thanks for calling Clearview Auto Glass! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
A rock hit my windshield on the 401 and the crack’s spreading. Can you come to my work?
We can. Mobile service is open Thursday morning. What’s the year, make and model — and is this going through insurance?
Can I talk to someone about the insurance claim?
Of course. The shop opens at 8, so I’ll have Jess call you then about the claim. Is this the best number?
Yes, this one.
After the call
Clearview Auto Glass: Jess will call you at 8 AM about your claim.
Call back at 8 AM · insurance
Windshield crack spreading. Wants mobile service at work.
Thanks for calling Clearview Auto Glass! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
A rock hit my windshield on the 401 and the crack’s spreading. Can you come to my work?
We can. Mobile service is open Thursday morning. What’s the year, make and model — and is this going through insurance?
2021 RAV4. Yes, through my insurer.
I’ve requested Thursday 9–11 AM at your work. The team will confirm by text when they open at 8.
After the call
Held · team will confirm
Clearview Auto Glass: we’ve requested Thu 9–11 AM and will text to confirm.
Please confirm · Thu 9–11 AM
2021 RAV4, insurance claim. Schedule didn’t answer.
Follow 7 calls across one illustrative day. Switch between “Without Infold” and “With Infold” to see what happens to the same callers.
A Thursday in April at a three-van auto glass shop
7:15 AM Before opening
“A rock off a gravel truck left a chip right in front of me.”
Without Infold: Voicemail — they went to a chain that answered
With Infold: Chip repair booked for 10 AM · in the driver’s view
8:40 AM Counter checking in a car
“My insurer told me to call you. I have a claim number.”
Without Infold: On hold, then hung up
With Infold: Replacement booked Monday · insurer, claim and vehicle captured
2:45 PM Installer mid-job
“Freezing rain tomorrow — can we move my mobile appointment?”
Without Infold: Picked up after seven rings mid-install — change never logged
With Infold: Moved to Monday · mobile weather rule applied · text sent
5:50 PM Just after closing
“Do you do fleets? We have six vans with chips.”
Without Infold: Rang out
With Infold: Sent to the manager for a quote · fleet details captured
9:05 PM Evening
“Can someone come to my house Saturday to fix a chip?”
Without Infold: Hung up at the voicemail greeting
With Infold: Mobile chip repair booked Saturday 9–11 · photo link texted
After hours
After hours
Illustrative day. Fictional calls; the handling shown is how Infold works.
Connects today
Ready to connect from day one.
Connected during setup
We build and test the connection during your setup. Whether it books directly or sends requests your team confirms depends on what each system allows — we tell you before you start. Using something else? Ask on your demo, or see every integration.
Product names are trademarks of their owners, named only to show what Infold can connect to; no partnership or endorsement is implied.
We set it up around your service area, mobile rules, slot lengths and insurer process. Google Calendar, Microsoft 365 and Shopmonkey connect today; Omega EDI and GlassBiller are connected during setup. You keep your number and forward calls when you choose.
Live in 2 business days once we have access and your approvals.
Your hours, services, the prices you quote, your booking rules and who gets urgent calls.
We set up your receptionist and connect your calendar or software. Call it yourself; we tune it until it handles your hardest calls.
Can I get a discount for cash?
I can’t promise that — the team will call you back.
Only your approved answers
Keep your number. One setting with your phone provider and Infold answers when you choose.
Your phone rings you first. No answer after 4 rings, or the line is busy? Infold answers.
C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes.
Managed AI Receptionist
C$699/month
Billed yearly at C$8,388. Setup included. 100 handled calls a month.
Save C$3,600 a year compared with monthly
C$999/month
Setup included. 100 handled calls a month. No contract — cancel by email any time.
Extra calls C$4.99 each, never more than C$499 a month without your OK. Prices in Canadian dollars, plus applicable taxes.
30-day money-back guarantee. If Infold isn’t right for your business, email us within 30 days of your go-live date and we’ll refund everything you’ve paid — setup and extra calls included. One guarantee per business.
Something else? Book a demo and ask us directly, or read the general FAQ.
Related reading: Overflow call answering for busy lines · AI appointment booking by phone · Infold vs Dialbox · Infold vs Goodcall
It collects what your team needs — insurer, claim number, policy holder and vehicle — whether the customer is with a private insurer or ICBC, SGI or MPI. Your staff confirm coverage and deductibles; nothing is promised on the call.
Yes, by your rules. It captures the service address and parking, and books mobile windows only when and where you allow — for example, not during freezing rain or below your cure temperature.
Yes. It asks whether there’s a camera behind the mirror and about other features that change the glass, then books the slot length or recalibration your process needs.
No. It can’t see the damage. If the crack is in the driver’s view or spreading, it gives your safety message and books the first priority slot.
Only prices you approve — for example, a chip repair. Everything else becomes a quote request with the VIN and photos, so you price it once.
Yes. It texts a link so customers send photos before the appointment, attached to the booking for your team.
Omega EDI and GlassBiller are connected during setup. Google Calendar, Microsoft 365 and Shopmonkey connect today. If a system can’t be connected, it holds the request and texts your team to confirm.
Infold is C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes. There’s a 30-day money-back guarantee from your go-live date.
Decide who answers them. Live in 2 business days once we have access and your approvals.
