Infold answers the shop phone while your techs are in the bays and your service advisor is at the counter. It books diagnostics, maintenance and safety inspections with the vehicle and concern on the work order, absorbs the winter-tire changeover rush, and passes approvals and anything technical to your advisor.
Counter full of drop-offs · 8:15 AM
Illustrative · fictional caller, real workflow
Because the people who could answer are busy doing the work — and after hours, nobody is there. Here’s where it hurts most.
Your phone, without an answer
Your advisor is writing up a customer while two lines ring. Somebody waits, and somebody hangs up.
The first snow in the forecast sends everyone to the phone at once — changeovers, storage pick-ups, “do you have my size?” — on top of a full schedule.
“Is my car ready?” pulls the advisor off the counter and techs off the hoist, one car at a time.
A driver with a warning light on wants a time today. If nobody answers, they call the shop down the road.
The calls your team takes every day — answered your way, at any hour you choose.
Diagnostics, brakes, oil changes and scheduled maintenance booked with the year, make, model, mileage and the concern in the customer’s own words on the work order.
Changeover slots, on-rims swaps or mount-and-balance, and storage pick-ups booked at once when the first cold snap hits — and again in the spring.
Provincial safety inspections, such as an Ontario Safety Standards Certificate, booked with the vehicle and the reason: selling, buying or bringing it in from another province.
It takes the name, vehicle and question and passes it straight to your service advisor, so the callback comes once, with the answer. It never authorizes work.
Soft brakes, steering trouble, overheating or a flashing check-engine light get your safety message; tow requests go to your tow company or on-call by your rules.
Like a good front desk. Techs in the bays at Northgate Auto Service: the caller gets an answer, a time and a text — and your team gets the details.
The business and caller are fictional; the workflow is how Infold handles it. Hear more sample calls.
Live call Tue · 10:12 AM · Techs in the bays
Thanks for calling Northgate Auto Service! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
My check-engine light came on and the car’s shaking a bit. Can you look at it?
We can. Is the light flashing, or steady? If it’s flashing, it’s best not to drive far. What’s the year, make and model?
Steady. 2017 Civic.
Booked for diagnostics tomorrow at 8:00 AM. I’ve added your notes to the work order and texted the details.
After the call
Booked · calendar accepted
Northgate Auto Service: diagnostics Wed 8:00 AM for your 2017 Civic. Light starts flashing? Avoid driving and call us.
Work order notes
Check-engine light steady, shaking a bit. Drop-off Wed 8:00 AM.
Thanks for calling Northgate Auto Service! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
My check-engine light came on and the car’s shaking a bit. Can you look at it?
We can. Is the light flashing, or steady? If it’s flashing, it’s best not to drive far. What’s the year, make and model?
Steady. 2017 Civic.
The 8:00 spot just went, sorry. We can take it tomorrow at 10:00 for diagnostics. Does that work?
Sure, 10:00.
Booked for diagnostics tomorrow at 10:00 AM. I’ve added your notes to the work order and texted the details.
After the call
Booked · calendar accepted
Northgate Auto Service: diagnostics Wed 10:00 AM for your 2017 Civic. See you then.
Thanks for calling Northgate Auto Service! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
My check-engine light came on and the car’s shaking a bit. Can you look at it?
We can. Is the light flashing, or steady? If it’s flashing, it’s best not to drive far. What’s the year, make and model?
Steady. 2017 Civic. Can I talk to a mechanic?
Of course — I’m transferring you to Mike at the service desk now. If he can’t pick up, he’ll call you right back.
After the call
Transfer · check-engine light
2017 Civic, light steady, shaking a bit.
Thanks for calling Northgate Auto Service! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
My check-engine light came on and the car’s shaking a bit. Can you look at it?
We can. Is the light flashing, or steady? If it’s flashing, it’s best not to drive far. What’s the year, make and model?
Steady. 2017 Civic.
I’ve put in a request for diagnostics tomorrow at 8:00. The service desk will confirm it by text shortly.
After the call
Held · team will confirm
Northgate Auto Service: we’ve requested Wed 8:00 AM and will text to confirm.
Please confirm · Wed 8:00 AM
2017 Civic diagnostics. Shopmonkey didn’t answer.
Follow 7 calls across one illustrative day. Switch between “Without Infold” and “With Infold” to see what happens to the same callers.
A Monday in late October at a six-bay repair shop
7:05 AM Before opening
“Snow’s in the forecast for Thursday. Any spots to put my winters on?”
Without Infold: Voicemail — they booked at the dealership
With Infold: Changeover booked Wednesday 7:30 AM · storage pick-up noted
8:15 AM Counter full of drop-offs
“My brake pedal is going almost to the floor.”
Without Infold: On hold, then hung up
With Infold: Don’t-drive message · tow number texted · advisor alerted
3:30 PM Every bay full
“Can you move Friday’s oil change to next week?”
Without Infold: Picked up after seven rings — the move never made the schedule
With Infold: Moved to next Tuesday 8 AM · confirmation texted
6:50 PM Closed for the day
“The steering’s been shaking since I hit a pothole on the way home.”
Without Infold: Voicemail — after-hours greeting
With Infold: Safety message given · first slot tomorrow 7:30 AM
9:20 PM Evening
“Do you store winter tires? I’ve got four on rims.”
Without Infold: Hung up at the voicemail greeting
With Infold: Changeover booked Saturday · storage price from your list
After hours
After hours
Illustrative day. Fictional calls; the handling shown is how Infold works.
Connects today
Ready to connect from day one.
Connected during setup
We build and test the connection during your setup. Whether it books directly or sends requests your team confirms depends on what each system allows — we tell you before you start. Using something else? Ask on your demo, or see every integration.
Product names are trademarks of their owners, named only to show what Infold can connect to; no partnership or endorsement is implied.
We set it up around your bays, slot lengths, tire-season rules and the prices you’re happy to quote. Shopmonkey, Google Calendar and Microsoft 365 connect today; Tekmetric, Protractor, Mitchell 1, AutoLeap and Shop-Ware are connected during setup. Calls forward from your existing number whenever you choose.
Live in 2 business days once we have access and your approvals.
Your hours, services, the prices you quote, your booking rules and who gets urgent calls.
We set up your receptionist and connect your calendar or software. Call it yourself; we tune it until it handles your hardest calls.
Can I get a discount for cash?
I can’t promise that — the team will call you back.
Only your approved answers
Keep your number. One setting with your phone provider and Infold answers when you choose.
Your phone rings you first. No answer after 4 rings, or the line is busy? Infold answers.
C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes.
Managed AI Receptionist
C$699/month
Billed yearly at C$8,388. Setup included. 100 handled calls a month.
Save C$3,600 a year compared with monthly
C$999/month
Setup included. 100 handled calls a month. No contract — cancel by email any time.
Extra calls C$4.99 each, never more than C$499 a month without your OK. Prices in Canadian dollars, plus applicable taxes.
30-day money-back guarantee. If Infold isn’t right for your business, email us within 30 days of your go-live date and we’ll refund everything you’ve paid — setup and extra calls included. One guarantee per business.
Something else? Book a demo and ask us directly, or read the general FAQ.
Related reading: Overflow call answering for busy lines · AI appointment booking by phone · Infold vs Dialbox · Infold vs Goodcall
Yes. Shopmonkey connects today, along with Google Calendar and Microsoft 365. Tekmetric, Protractor, Mitchell 1, AutoLeap and Shop-Ware are connected during setup. Where a system can’t be connected, it holds the request and texts your advisor to confirm.
Yes. It answers several calls at the same time and books into your changeover and storage slots in the fall and the spring, asking whether the tires are on rims and stored with you. For Quebec shops, it can tell callers that winter tires are required from December 1 to March 15.
No. It takes the symptoms in the customer’s words, asks your safety questions — is the light flashing, are the brakes soft? — and books or escalates. Your techs diagnose.
No. Approvals go to your service advisor. It takes the message, marks it urgent when the car is waiting on a hoist, and your advisor confirms the work with the customer.
It answers them, takes the name and vehicle, and passes the question to your advisor so the callback comes once, with the answer, and your techs stay on the job.
Yes. It books provincial safety inspections, such as an Ontario Safety Standards Certificate, and quotes your price if you’ve approved one.
Your safety message first, then your rule: your tow company’s number by text, a transfer to on-call, or the first slot the next morning. It never tells a caller their car is safe to drive.
Infold is C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes. We alert you at 80 and 100 calls, and we never charge more than C$499 of extra calls in a month without your OK.
Decide who answers them. Live in 2 business days once we have access and your approvals.
