Infold is a managed AI receptionist for Canadian dental offices. It answers when the front desk is busy or closed, and books new patients, emergencies and recall visits into your schedule by your rules. It says it’s your office’s AI assistant, and it never gives clinical advice.
Incoming call · 7:02 AM“My crown came off at dinner last night. Can you fit me in today?”
Infold answeredYour AI receptionist, following your rules
Emergency block at 10:40 bookedFlagged for the huddle
Illustrative · fictional caller, real workflow
Read the greeting
Thanks for calling Harbour Dental!
You’re speaking with Sam, our AI receptionist.
This call is recorded.
How can I help you today?
A real recording of Infold’s voice, set up as the greeting for a sample dental office.
C$699/mo billed yearly (C$8,388 + tax) · setup included
Live in 2 business days once we have access and your approvals
30-day money-back guarantee
Keep your number
Sound familiar?
Why do calls go unanswered at dental offices?
Because the people who could answer are busy doing the work — and after hours, nobody is there. Here’s where it
hurts most.
Your phone, without an answer
Voicemail — no message 7:02 AM · Before opening
Rang out 8:24 AM · Front desk checking patients in
Voicemail — message left 12:35 PM · Lunch
Illustrative · the same day as below, without an answer
01
The phone rings while we’re checking a patient in.
Your front desk can look after the patient at the counter or the caller on line two — not both. A new patient who reaches voicemail can simply call the next office on the list.
02
After-hours emergencies land on voicemail.
A lost crown at 8 PM or a swollen cheek on Saturday needs a decision: the first emergency block, the dentist on call, or the hospital. A recording can’t make that call.
03
Late cancellations leave a chair empty.
A patient cancels at 11 PM, nobody hears it until 8 AM, and the hygienist’s first hour goes unfilled — even with an ASAP list full of people who wanted it.
04
The same insurance questions take over the day.
Do you direct bill? Do you take the Canadian Dental Care Plan? Are you accepting new patients? Each answer is a call your team takes while patients wait at the desk — and December brings everyone trying to use benefits before the plan year ends.
What it handles
What does Infold handle for dental offices?
The calls your team takes every day — answered your way, at any hour you choose.
01
New-patient bookings
Collects name, date of birth, contact details, dental plan and reason for the visit, books an open new-patient time and texts your intake forms.
Checked Open Dental schedule
Booked Wed 8:30 AM
Text confirmation sent
02
Emergencies by your rules
Pain, swelling, a broken tooth or a lost crown follows your emergency rule: the first emergency block, a text to the dentist on call, or both — flagged for the morning huddle.
03
Reschedules and your ASAP list
Moves visits into open times that fit the provider, the procedure length and the operatory, and offers freed-up times to patients on your waitlist.
04
Recall and hygiene visits
Patients calling back about a recall reminder are booked with the right hygienist, in a slot long enough for what they’re due for.
05
Insurance and office questions
Direct billing, the Canadian Dental Care Plan, new-patient fees, hours and parking — answered word for word from what your office approves.
Sample call
What does a call sound like?
Like a good front desk. After hours at Lakeshore Dental: the caller gets an answer, a time and a text — and
your team gets the details.
Says up front that it’s your AI assistant
Answers only from information you approve
Books, texts and escalates by your rules
The business and caller are fictional; the workflow is how Infold handles it. Hear more sample calls.
Lakeshore Dental
Live call · Tue · 9:42 PM · After hours
Infold
Thanks for calling Lakeshore Dental! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Caller
Hi — I cracked a tooth at dinner and it’s starting to hurt. Can someone see me tomorrow?
Infold
I’m sorry, that sounds painful. I can’t give clinical advice, but I can get you in fast. Dr. Patel has an emergency slot at 8:30 tomorrow — does that work?
Caller
Yes, please.
Re-checking Open Dental…
Open Dental: 8:30 still free
Infold
You’re booked for 8:30 AM Wednesday. I’ll text a confirmation and flag it as urgent for the team.
After the call
Wed · Dr. PatelOpen Dental
Busy
Open
Emergency visit · cracked tooth
Busy
Booked · calendar accepted
Text to the caller · 9:44 PM
Lakeshore Dental: you’re booked for Wed at 8:30 AM with Dr. Patel. See you then.
Details to Front desk · 9:44 PM
Flagged urgent · cracked tooth
In pain. Booked Wed 8:30 AM — on the morning huddle list.
Infold
Thanks for calling Lakeshore Dental! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Caller
Hi — I cracked a tooth at dinner and it’s starting to hurt. Can someone see me tomorrow?
Infold
I’m sorry, that sounds painful. I can’t give clinical advice, but I can get you in fast. Dr. Patel has an emergency slot at 8:30 tomorrow — does that work?
Caller
Yes, please.
Re-checking Open Dental…
Open Dental: 8:30 just taken
Infold
I’m sorry — 8:30 was just taken. The next emergency opening is 10:15 tomorrow morning. Would that work?
Caller
Yes, 10:15 is fine.
Infold
You’re booked for 10:15 AM Wednesday with Dr. Patel. I’ll text a confirmation and flag it as urgent.
After the call
Wed · Dr. PatelOpen Dental
Just taken
Busy
Open
Emergency visit · cracked tooth
Booked · calendar accepted
Text to the caller · 9:45 PM
Lakeshore Dental: you’re booked for Wed at 10:15 AM with Dr. Patel. See you then.
Details to Front desk · 9:45 PM
Flagged urgent · cracked tooth
Booked Wed 10:15 AM (8:30 was taken). On the huddle list.
Infold
Thanks for calling Lakeshore Dental! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Caller
Hi — I cracked a tooth at dinner and it’s starting to hurt. Can someone see me tomorrow?
Infold
I’m sorry, that sounds painful. I can’t give clinical advice, but I can get you in fast. Dr. Patel has an emergency slot at 8:30 tomorrow — does that work?
Caller
Actually, can I talk to someone at the clinic?
Infold
Of course. The clinic is closed right now, so I’ll have Dana from the front desk call you at 8 tomorrow. Is this the best number?
Caller
Yes, it is.
Infold
Done — Dana will call you at 8. I’ve noted the cracked tooth, so you won’t have to explain it again.
After the call
Text to the caller · 9:44 PM
Lakeshore Dental: Dana from our front desk will call you at 8 AM tomorrow.
Details to Dana · front desk · 9:44 PM
Call back at 8 AM · cracked tooth
Caller asked for a person. In pain; wants to be seen tomorrow.
Infold
Thanks for calling Lakeshore Dental! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Caller
Hi — I cracked a tooth at dinner and it’s starting to hurt. Can someone see me tomorrow?
Infold
I’m sorry, that sounds painful. I can’t give clinical advice, but I can get you in fast. Dr. Patel has an emergency slot at 8:30 tomorrow — does that work?
Caller
My face is swelling now, and it’s getting hard to swallow.
Checking the clinic’s urgent rules…
Clinic rule: swelling + swallowing
Infold
I can’t give medical advice. The clinic’s instructions for swelling that makes it hard to swallow: call 911 or go to the nearest emergency department now. I’m alerting the dentist on call.
After the call
Alert to Dentist on call · 9:43 PM
URGENT · swelling, hard to swallow
Given the clinic’s emergency instructions. Call back on this number.
Text to the caller · 9:43 PM
Lakeshore Dental’s instructions: if swelling affects your breathing or swallowing, call 911 or go to emergency now.
What if…?
A day of calls
Where does each call end up?
Follow 7 calls across one illustrative day. Switch between “Without Infold” and “With Infold” to see
what happens to the same callers.
One Monday at a four-chair family practice
7:02 AMBefore opening
“My crown came off at dinner last night. Can you fit me in today?”
Without Infold: Voicemail — no message
With Infold: Emergency block at 10:40 booked · flagged for the huddle
8:24 AMFront desk checking patients in
“Do you take the Canadian Dental Care Plan? I just got my card.”
Without Infold: Rang out
With Infold: New-patient exam booked · CDCP answered in your words
10:12 AMFront desk on hold with an insurer
“Can I move my son’s cleaning? He has a hockey tournament.”
Without Infold: Picked up after seven rings
With Infold: Moved to Thursday 3:40 PM with the same hygienist
12:35 PMLunch
“Did the pre-authorization for my crown come back yet?”
Without Infold: Voicemail — message left
With Infold: Treatment coordinator messaged with name and birth date
4:55 PMLast patients of the day
“I got a text saying I’m due for a cleaning. Anything early next week?”
Without Infold: Hung up after four rings
With Infold: Recall cleaning booked Tuesday 7:30 AM
7:48 PMClosed for the day
“My daughter’s cheek is swelling up and she’s in a lot of pain.”
Without Infold: Voicemail — no message
With Infold: Your safety message given · dentist on call texted
11:16 PMOvernight
“I can’t make my 9 o’clock tomorrow. Sorry for the short notice.”
Without Infold: Voicemail — an empty chair at 9:00
With Infold: Cancelled · time offered to your ASAP list
Next morning · 7:00 AMYour summary of the dayIllustrative
Calls answered
7
Booked or changed
4
Urgent, handled
2
Messages for you
1
After hours
7:02 AMEmergency block at 10:40 booked
7:48 PMYour safety message given
11:16 PMCancelled
Next morning · 7:00 AMYour voicemail and missed callsIllustrative
Answered, late
2
Messages to return
1
Lost or unknown
4
After hours
7:02 AMVoicemail — no message
7:48 PMVoicemail — no message
11:16 PMVoicemail — an empty chair at 9:00
Illustrative day. Fictional calls; the handling shown is how Infold works.
Intake and rules
It asks what your team would ask — and follows your rules.
What details does it collect?
New call summary
Texted to your team · 7:02 AM
Patient name and date of birth
New or existing patient, and who referred them
Reason for the visit, in the patient’s own words
Pain, swelling or bleeding — and since when
Dental plan: private insurer, Canadian Dental Care Plan or self-pay
Preferred provider, days and times
Mobile number for the confirmation text
What rules does it follow?
No clinical advice: it never diagnoses, recommends treatment or tells a patient whether something can wait.
Swelling that affects breathing or swallowing, heavy bleeding or facial trauma gets your approved safety message — call 911 or go to emergency — and an immediate alert to the dentist on call.
It books only the appointment types, lengths and providers your schedule allows, re-checking the time at the moment it books.
Fee, insurance and CDCP questions get only the wording you approve; anything about a specific claim, balance or pre-authorization becomes a message for your team.
It says it’s your AI assistant at the start of every call, and anyone who asks for a person is transferred during hours or called back.
Which software does it connect to?
Connects today
Open Dental
Google Calendar
Microsoft 365
Ready to connect from day one.
Connected during setup
Dentrix
Dentrix Ascend
ABELDent
ClearDent
Maxident
Tracker
Curve Dental
Eaglesoft
We build and test the connection during your setup. Whether it books directly or sends requests your team confirms depends on what each system allows — we tell you before you start. Using something else? Ask on your demo, or see every integration.
Product names are trademarks of their owners, named only to show what Infold can connect to; no partnership or
endorsement is implied.
Setup
How does setup work for dental offices?
Open Dental connects today, along with Google Calendar and Microsoft 365. ABELDent, ClearDent, Maxident, Tracker, Dentrix, Dentrix Ascend, Curve Dental and Eaglesoft are connected during setup; until your system is connected, Infold captures the request and texts your team to confirm the time. We build it from your schedule templates — providers, hygiene blocks, emergency slots — and you test it before it answers a patient.
Live in 2 business days once we have access and your approvals.
1
Day 1
Step 1: A 30-minute setup call
Your hours, services, the prices you quote, your booking rules and who gets urgent calls.
Day1
Setup call · 30 min Example
10:00–10:30 AM · video or phone
Hours
Services
Prices you quote
Booking rules
Urgent contacts
Y I You + Infold Accepted
2
Days 1–2
Step 2: We build it — you try to break it
We set up your receptionist and connect your calendar or software. Call it yourself; we tune it until it handles your hardest calls.
Test callYou try to break itExample
You, testing
Can I get a discount for cash?
Infold
I can’t promise that — the team will call you back.
Only your approved answers
3
Go live
Step 3: Forward your line
Keep your number. One setting with your phone provider and Infold answers when you choose.
Call forwardingYour number · one settingOn
Your phone rings you first. No answer after 4 rings, or the line is busy? Infold answers.
12 AM6 AMNoon6 PM12 AM
You first then Infold
Example setting. You choose when calls forward.
Pricing
How much does an AI receptionist cost for dental offices?
C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes.
Built for your business: greeting, services, prices you approve, your rules
Answers after hours, on busy lines and when the front desk is with someone
Books, changes and cancels in your calendar where it’s connected
Texts confirmations to callers and alerts you about urgent calls
30-day money-back guarantee. If Infold isn’t right for your business, email us within 30 days of your go-live date and we’ll refund everything you’ve paid — setup and extra calls included. One guarantee per business.
Can an AI receptionist book straight into our dental software?
Yes, with Open Dental, which connects today. ABELDent, ClearDent, Maxident, Tracker, Dentrix, Dentrix Ascend, Curve Dental and Eaglesoft are connected during setup: what Infold can do in each depends on what that system allows, and where it can’t book directly, it holds the request and texts your team to confirm the time.
Does it give patients clinical advice?
No. It never diagnoses, recommends treatment or tells a patient whether something can wait. It follows your emergency rule — book the first emergency block, alert the dentist on call or give your safety message — and passes clinical questions to your team.
How does it handle dental emergencies after hours?
The way your office decides. You choose what counts as urgent — pain, swelling, a broken tooth, a lost crown — and what happens next: the first emergency block, a text to the dentist on call, or both. Swelling that affects breathing or swallowing gets your message to call 911 or go to emergency.
Can it answer questions about the Canadian Dental Care Plan and insurance?
Yes, with the wording you approve: whether you see CDCP patients, whether you direct bill and what to bring. It can’t see a patient’s coverage or claim status, so those questions become a message for your team with the patient’s name and date of birth.
Can it fill last-minute cancellations?
It cancels or moves the appointment and offers the freed-up time to patients on your ASAP list, so the slot has a chance to fill before the morning. Your team sees every change in the morning summary.
Will patients know they’re talking to an AI?
Yes. It says it’s your office’s AI assistant at the start of the call. Patients who want a person are transferred to your front desk during hours, or get a callback after hours.
Where is patient information stored?
In Canada by default. Canada-only processing, deployment in your own cloud and privately trained models are available for practices that need them. It collects only what your intake asks for. You set how long recordings and transcripts are kept, your calls are never used to train models shared with other customers, and our data processing agreement is available on request. The details are on our trust page.
How much does an AI receptionist cost for a dental office?
Infold is C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes. There’s a 30-day money-back guarantee from your go-live date.
