Infold is a managed AI receptionist for physiotherapy, chiropractic, massage therapy and wellness clinics in Canada. It books assessments and follow-ups with the right practitioner while your team is treating, and answers direct-billing questions in the words you approve. Anything clinical goes to your team — it never gives advice.
Lunch · 12:20 PM
Illustrative · fictional caller, real workflow
Because the people who could answer are busy doing the work — and after hours, nobody is there. Here’s where it hurts most.
Your phone, without an answer
When the front desk is one person — or practitioners book their own patients between visits — every call during a treatment goes to voicemail, including the new patient who wanted to start this week.
Do you direct bill to Sun Life? Do I need a doctor’s note for my plan? Will I get a receipt for massage? The answers rarely change, and every one still takes a call.
Claim numbers, adjuster names and dates of injury are easy to miss when a new patient is booked in a hurry — and chasing them later holds up the first visit.
Patients race to use their benefits before the plan year resets, then cancel when the holidays hit. A cancelled 8 AM goes unfilled if nobody hears about it until 8 AM.
The calls your team takes every day — answered your way, at any hour you choose.
Books the right visit type and length with the right practitioner — physio, chiro, massage, acupuncture — and texts your intake and consent forms to new patients.
Tells callers which insurers you direct bill and what to check with their plan, word for word from your approved answers. It never promises a plan will pay.
Asks whether the visit relates to a motor vehicle accident or a work injury, and collects the insurer or board, claim number and date of injury for your billing team.
Moves visits into open times, sends your cancellation policy with every booking and offers freed-up times to patients on your waitlist.
Symptoms on your red-flag list get your approved safety message and go straight to your team. It doesn’t assess or reassure — it routes.
Like a good front desk. Before opening at Riverside Physio & Chiro: the caller gets an answer, a time and a text — and your team gets the details.
The business and caller are fictional; the workflow is how Infold handles it. Hear more sample calls.
Live call Mon · 7:05 AM · Before opening
Thanks for calling Riverside Physio & Chiro! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Hi, I hurt my back lifting boxes. Can I see a physio this week? Is it covered by my plan?
Sorry to hear that. I can’t advise on the injury, but we have an initial assessment Wednesday at 4:15. We direct-bill most major insurers — who’s yours?
Manulife. Wednesday works.
Booked: initial assessment, Wednesday 4:15. I’ve texted the intake form and our cancellation policy.
After the call
Booked · calendar accepted
Riverside Physio & Chiro: initial assessment Wed 4:15 PM. Your intake form: intake form
New patient · Wed 4:15 PM
Insurer: Manulife, direct billing. No clinical advice given.
Thanks for calling Riverside Physio & Chiro! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Hi, I hurt my back lifting boxes. Can I see a physio this week? Is it covered by my plan?
Sorry to hear that. I can’t advise on the injury, but we have an initial assessment Wednesday at 4:15. We direct-bill most major insurers — who’s yours?
Manulife. Wednesday works.
Wednesday at 4:15 was just taken, sorry. I can do Thursday at 9:30 for your initial assessment. Would that work?
Yes, Thursday.
Booked: initial assessment, Thursday 9:30. I’ve texted the intake form and our cancellation policy.
After the call
Booked · calendar accepted
Riverside Physio & Chiro: initial assessment Thu 9:30 AM. Your intake form: intake form
Thanks for calling Riverside Physio & Chiro! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Hi, I hurt my back lifting boxes. Can I see a physio this week? Is it covered by my plan?
Sorry to hear that. I can’t advise on the injury, but we have an initial assessment Wednesday at 4:15. We direct-bill most major insurers — who’s yours?
Manulife. Can I ask a physio whether I should come in?
That’s one for a physio, so I’ll have Alex call you back this morning. Is this the best number?
Yes, thanks.
After the call
Riverside Physio & Chiro: Alex, one of our physios, will call you back this morning.
Call back this morning
Back injury lifting boxes. Insurer: Manulife. No advice given.
Thanks for calling Riverside Physio & Chiro! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Hi, I hurt my back lifting boxes. Can I see a physio this week? Is it covered by my plan?
Sorry to hear that. I can’t advise on the injury, but we have an initial assessment Wednesday at 4:15. We direct-bill most major insurers — who’s yours?
Manulife. Wednesday works.
I’ve put in a request for Wednesday at 4:15. The front desk will confirm it by text when they open at 8.
After the call
Held · team will confirm
Riverside Physio & Chiro: we’ve requested Wed 4:15 PM and will text to confirm.
Please confirm · Wed 4:15 PM
New patient, Manulife. Schedule didn’t answer.
Follow 7 calls across one illustrative day. Switch between “Without Infold” and “With Infold” to see what happens to the same callers.
One Thursday in December at a physio and massage clinic
6:48 AM Before opening
“I hurt my back shovelling the driveway. Can a physio see me today?”
Without Infold: Voicemail — no message
With Infold: Assessment booked 11:15 AM with Daniel · intake form texted
8:32 AM Front desk checking in the 8:30s
“Do you direct bill to Canada Life for massage?”
Without Infold: Rang out
With Infold: Massage booked Saturday · direct billing answered
3:40 PM Practitioners back to back
“Can I move Friday’s chiro adjustment to next week?”
Without Infold: Picked up after seven rings
With Infold: Moved to Tuesday 5:15 PM · confirmation texted
7:30 PM Closed for the day
“My benefits reset in January. Can I fit in two more massages?”
Without Infold: Voicemail — no message
With Infold: Two 60-minute massages booked before the 31st
9:55 PM Evening
“I can’t make my 8 AM tomorrow — I’ve come down with a fever.”
Without Infold: Voicemail — the 8:00 sits empty
With Infold: Cancelled · time offered to your waitlist
After hours
After hours
Illustrative day. Fictional calls; the handling shown is how Infold works.
Connects today
Ready to connect from day one.
Connected during setup
We build and test the connection during your setup. Whether it books directly or sends requests your team confirms depends on what each system allows — we tell you before you start. Using something else? Ask on your demo, or see every integration.
Product names are trademarks of their owners, named only to show what Infold can connect to; no partnership or endorsement is implied.
Google Calendar and Microsoft 365 connect today. Juvonno, Noterro, Cliniko and Mindbody are connected during setup, with each practitioner’s visit types, lengths and rooms mapped so it only offers real openings. Infold works alongside Jane: Jane doesn’t let AI tools write to its calendar, so Infold takes the details and texts your front desk to book it in Jane. We load your direct-billing list, policies and red-flag rules with you, and you test it before a patient hears it.
Live in 2 business days once we have access and your approvals.
Your hours, services, the prices you quote, your booking rules and who gets urgent calls.
We set up your receptionist and connect your calendar or software. Call it yourself; we tune it until it handles your hardest calls.
Can I get a discount for cash?
I can’t promise that — the team will call you back.
Only your approved answers
Keep your number. One setting with your phone provider and Infold answers when you choose.
Your phone rings you first. No answer after 4 rings, or the line is busy? Infold answers.
C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes.
Managed AI Receptionist
C$699/month
Billed yearly at C$8,388. Setup included. 100 handled calls a month.
Save C$3,600 a year compared with monthly
C$999/month
Setup included. 100 handled calls a month. No contract — cancel by email any time.
Extra calls C$4.99 each, never more than C$499 a month without your OK. Prices in Canadian dollars, plus applicable taxes.
30-day money-back guarantee. If Infold isn’t right for your business, email us within 30 days of your go-live date and we’ll refund everything you’ve paid — setup and extra calls included. One guarantee per business.
Something else? Book a demo and ask us directly, or read the general FAQ.
Related reading: Overflow call answering for busy lines · AI appointment booking by phone · Infold vs Dialbox · Infold vs Goodcall · How Infold handles call data · AI receptionists and Canadian privacy law
Infold works alongside Jane. Jane doesn’t let AI tools write to its calendar, so Infold takes the details, tells the patient your team will confirm, and texts your front desk to book it in Jane. Juvonno, Noterro, Cliniko and Mindbody are connected during setup: what Infold can do in each depends on what that system allows, and where it can’t book directly, it holds the request and texts your team to confirm. Google Calendar and Microsoft 365 connect today.
No. It doesn’t assess injuries, suggest exercises or say whether treatment will help. It books the visit, answers the practical questions you approve and passes anything clinical to your team.
It tells callers which insurers you direct bill and what to check with their plan, using your approved answers. It can’t see a patient’s coverage, so it never promises that a plan will pay.
It asks whether the visit relates to a motor vehicle accident or a workplace injury, collects the insurer or compensation board, claim number and date of injury, and books the assessment — so your billing team isn’t chasing details after the first visit.
It gives the safety message you approve — for example, to call 911 or go to the nearest emergency department — and alerts your team right away. You decide which symptoms are on the list.
It speaks plainly and patiently, lets callers explain in their own words and repeats details when asked. It says up front that it’s an AI assistant, and anyone who wants a person is transferred during hours or called back.
In Canada by default, with Canada-only processing available. It collects only what your intake asks for — no clinical history. You set how long recordings and transcripts are kept, your calls are never used to train models shared with other customers, and our data processing agreement is available on request. The details are on our trust page.
Infold is C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes. There’s a 30-day money-back guarantee from your go-live date.
Decide who answers them. Live in 2 business days once we have access and your approvals.
