AI appointment booking by phone, straight into your calendar
Infold books appointments over the phone the way your front desk would. It matches the service to the right time and person, offers only times you’ve opened, re-checks the slot at the moment it books, and confirms only once your calendar or software accepts the booking. Google Calendar, Microsoft 365, Open Dental, Shopmonkey and HubSpot connect today; other systems are connected during setup.
- C$699/mo billed yearly (C$8,388 + tax) · setup included
- Live in 2 business days once we have access and your approvals
- 30-day money-back guarantee
- Keep your number
Live call Thu · 1:05 PM · Every chair busy
- Infold
Thanks for calling Fade & Co. Barbers! You’re speaking with our AI receptionist, and this call is recorded. What can I do for you?
- Caller
Hey, can I get a skin fade with Marco on Saturday morning?
- Infold
Marco has 10:15 or 11:00 on Saturday. Which works better?
- Caller
10:15.
- Marco: 10:15 still free
- Infold
You’re in with Marco Saturday at 10:15 — skin fade, 45 minutes. I’ll text a reminder the day before. Want to add a beard trim?
After the call
- Busy
- Skin fade · 45 min
- Open
Booked · calendar accepted
Fade & Co. Barbers: you’re in with Marco, Sat 10:15 AM. Reminder coming Friday.
New booking · Sat 10:15 AM
Skin fade, 45 min. Beard trim offered.
Live call Mon · 7:05 AM · Before opening
- Infold
Thanks for calling Riverside Physio & Chiro! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
- Caller
Hi, I hurt my back lifting boxes. Can I see a physio this week? Is it covered by my plan?
- Infold
Sorry to hear that. I can’t advise on the injury, but we have an initial assessment Wednesday at 4:15. We direct-bill most major insurers — who’s yours?
- Caller
Manulife. Wednesday works.
- Schedule: Wed 4:15 still free
- Infold
Booked: initial assessment, Wednesday 4:15. I’ve texted the intake form and our cancellation policy.
After the call
- Busy
- Initial assessment · new patient
- Busy
Booked · calendar accepted
Riverside Physio & Chiro: initial assessment Wed 4:15 PM. Your intake form: intake form
New patient · Wed 4:15 PM
Insurer: Manulife, direct billing. No clinical advice given.
Live call Tue · 10:12 AM · Techs in the bays
- Infold
Thanks for calling Northgate Auto Service! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
- Caller
My check-engine light came on and the car’s shaking a bit. Can you look at it?
- Infold
We can. Is the light flashing, or steady? If it’s flashing, it’s best not to drive far. What’s the year, make and model?
- Caller
Steady. 2017 Civic.
- Shopmonkey: Wed 8:00 free
- Infold
Booked for diagnostics tomorrow at 8:00 AM. I’ve added your notes to the work order and texted the details.
After the call
- Busy
- Diagnostics · 2017 Civic
- Busy
Booked · calendar accepted
Northgate Auto Service: diagnostics Wed 8:00 AM for your 2017 Civic. Light starts flashing? Avoid driving and call us.
Work order notes
Check-engine light steady, shaking a bit. Drop-off Wed 8:00 AM.
Live call Sat · 11:30 AM · Every stylist mid-service
- Infold
Thanks for calling Studio Nine Hair! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
- Caller
I’d like balayage with Priya — maybe next Friday afternoon?
- Infold
Priya has Friday at 1:00. Balayage runs about three hours and starts at $210 — and new colour clients need a quick patch test first. Want both?
- Caller
Yes, book both.
- Priya: Tue 5:30 + Fri 1:00 free
- Infold
Done — patch test Tuesday 5:30, balayage Friday 1:00 with Priya. Confirmations are on their way.
After the call
- Busy
- Balayage · 3 h (patch test Tue)
- Open
Booked · calendar accepted
Studio Nine Hair: patch test Tue 5:30 PM, balayage with Priya Fri 1:00 PM.
New colour client · 2 bookings
Patch test Tue 5:30 PM, balayage Fri 1:00 PM.
Live call Tue · 9:42 PM · After hours
- Infold
Thanks for calling Lakeshore Dental! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
- Caller
Hi — I cracked a tooth at dinner and it’s starting to hurt. Can someone see me tomorrow?
- Infold
I’m sorry, that sounds painful. I can’t give clinical advice, but I can get you in fast. Dr. Patel has an emergency slot at 8:30 tomorrow — does that work?
- Caller
Yes, please.
- Open Dental: 8:30 still free
- Infold
You’re booked for 8:30 AM Wednesday. I’ll text a confirmation and flag it as urgent for the team.
After the call
- Busy
- Emergency visit · cracked tooth
- Busy
Booked · calendar accepted
Lakeshore Dental: you’re booked for Wed at 8:30 AM with Dr. Patel. See you then.
Flagged urgent · cracked tooth
In pain. Booked Wed 8:30 AM — on the morning huddle list.
What can an AI receptionist book by phone?
New appointments, changes and cancellations — the calls that fill your calendar and keep it accurate.
-
Book
Matches the service to the right length, person and room, offers open times and books the one the caller picks.
“Skin fade with Marco, Saturday morning?” Sat 10:15 AM · Marco · 45 min
-
Change
Finds the appointment, confirms who’s calling when your rules need it, and moves it to another open time.
“Can I move Thursday’s cleaning?” Moved to Fri 3:15 PM
-
Cancel
Cancels by your policy and frees the time in your calendar — and, if you keep a waitlist, offers the slot to it.
“I can’t make tomorrow at 10.” 10:00 AM open again
Every booking ends with a text confirmation to the caller and the details for your team.
How does it make sure a booking is real?
It never tells a caller “you’re booked” until your calendar or software has accepted the booking. If the system can’t be reached, it holds the request and texts your team instead.
- 0:12 Caller Caller asks for a skin fade with Marco, Saturday morning
- 0:14 Check Checked Marco’s book in Google Calendar — 10:15 and 11:00 are open
- 0:21 Caller Caller picks 10:15
- 0:22 Check Re-checked 10:15 at the moment of booking — still open
- 0:23 Action Booking sent to Google Calendar
- 0:24 Done Calendar accepted the booking
- 0:25 Infold “You’re booked with Marco on Saturday at 10:15.” Confirmation texted.
- 0:10 Caller Caller asks for a cleaning next Tuesday afternoon
- 0:12 Problem The practice software didn’t respond
- 0:13 Action Request held: cleaning, Tuesday afternoon, caller’s name and number
- 0:15 Infold “I’ve passed your request to the team. They’ll text you to confirm the time.”
- 0:16 Done Front desk texted: booking request to confirm
- — Rule It never says “you’re booked” without a confirmed booking
Sample booking · fictional business and caller, real workflow
Why doesn’t it book things you don’t offer?
Because the conversation and the booking are separate. The AI understands what the caller wants; your rules decide what can be booked; only checked actions run.
01 Understand
A natural conversation: it works out what the caller needs, in their own words — interruptions, accents, changes of mind.
02 Check
Your rules, checked before it acts:
- The details you require
- The services you offer
- The prices you approve
- A live calendar check, where connected
03 Act
Only when the checks pass, it:
- Books, changes or cancels
- Texts a confirmation
- Transfers to a person
Otherwise, it takes the details for your team.
Which calendars and booking software does it work with?
Google Calendar, Microsoft 365, Open Dental, Shopmonkey and HubSpot connect today. Practice software, booking apps and field-service tools are connected during setup — we build and test the connection before you go live.
See every integrationConnects today
- Open Dental
- Google Calendar
- Microsoft 365
- HubSpot
- Shopmonkey
Connected during setup
Health & care
- Dentrix
- Juvonno
- ezyVet
- Dentrix Ascend
- Noterro
- AVImark
- ABELDent
- Cliniko
- Cornerstone
Home services
- Jobber
- Housecall Pro
- ZenMaid
- ServiceTitan
- FieldEdge
- Workiz
- Simpro
- BookingKoala
- ServiceM8
Automotive
- Tekmetric
- Omega EDI
- Protractor
- GlassBiller
- Mitchell 1
- AutoLeap
- Shop-Ware
Beauty & personal care
- Fresha
- Booksy
- Mangomint
- Vagaro
- Squire
- Boulevard
- Square Appointments
- Zenoti
- Phorest
Professional services
- Clio
- Follow Up Boss
- PCLaw
- Lone Wolf
- Lawmatics
- BoldTrail
- Smokeball
- Lofty
- MyCase
Product names are trademarks of their owners, named only to show what Infold can connect to; no partnership or endorsement is implied.
Booking by phone, by industry
The booking rules differ — chairs, bays, practitioners, crews. Each receptionist is set up around yours.
-
Dental New patients and emergencies New-patient exams, hygiene visits and emergency slots booked into your schedule templates. Connects today: Open Dental, Google Calendar, Microsoft 365
During setup: Dentrix, Dentrix Ascend and more
AI receptionist for dental offices -
Auto repair Service and tire bookings Diagnostics, maintenance and changeovers booked with the vehicle and the concern on the work order. Connects today: Shopmonkey, Google Calendar, Microsoft 365
During setup: Tekmetric, Protractor and more
AI receptionist for auto repair shops -
Hair salons The right stylist and length Colour, cuts and patch tests booked with the right stylist for the right length of time. Connects today: Google Calendar
During setup: Fresha, Vagaro and more
AI receptionist for hair salons -
Barbershops The barber they asked for Cuts and add-ons booked into the book of the barber the caller asks for. Connects today: Google Calendar
During setup: Booksy, Squire and more
AI receptionist for barbershops -
Clinics & wellness Assessments and follow-ups Initial assessments and treatment visits booked with the right practitioner and room. Connects today: Google Calendar, Microsoft 365
During setup: Juvonno, Noterro and more
AI receptionist for clinics -
Cleaning Recurring cleans and move-outs Weekly and one-off cleans booked into the right crew’s schedule. Connects today: Google Calendar, Microsoft 365
During setup: Jobber, ZenMaid and more
AI receptionist for cleaning companies
How much does AI appointment booking cost?
C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes.
Booking is part of the plan — there’s no per-booking fee. You pay for handled calls, not appointments.
- Built for your business: greeting, services, prices you approve, your rules
- Answers after hours, on busy lines and when the front desk is with someone
- Books, changes and cancels in your calendar where it’s connected
- Texts confirmations to callers and alerts you about urgent calls
Managed AI Receptionist
C$699/month
Billed yearly at C$8,388. Setup included. 100 handled calls a month.
Save C$3,600 a year compared with monthly
C$999/month
Setup included. 100 handled calls a month. No contract — cancel by email any time.
Extra calls C$4.99 each, never more than C$499 a month without your OK. Prices in Canadian dollars, plus applicable taxes.
30-day money-back guarantee. If Infold isn’t right for your business, email us within 30 days of your go-live date and we’ll refund everything you’ve paid — setup and extra calls included. One guarantee per business.
Appointment booking: questions owners ask
Something else? Book a demo and ask us directly, or read the general FAQ.
Can an AI receptionist book appointments by phone?
Yes. Infold books, changes and cancels appointments during the call — in Google Calendar, Microsoft 365, Open Dental, Shopmonkey or HubSpot today, and in other systems connected during setup. It tells the caller they’re booked only after your system accepts the booking.
Which calendars and booking systems does it work with?
Google Calendar, Microsoft 365, Open Dental, Shopmonkey and HubSpot connect today. Systems such as Jane, Jobber, Dentrix, Fresha, Booksy, Clio and ServiceTitan are connected during setup; what Infold can do in each depends on what that system allows, and where it can’t book directly, it holds the request and texts your team to confirm. Using something else? Ask on your demo.
Can it double-book me?
It only offers times you’ve opened and re-checks the slot at the moment it books. If the time was taken in the meantime, it offers the next one. It never tells a caller they’re booked until your system confirms it.
What happens if my booking system can’t connect?
It holds the request — the service, the preferred time and the caller’s details — tells the caller your team will confirm, and texts your team right away. Nothing is promised that your calendar hasn’t accepted.
Can callers change or cancel their appointments?
Yes. It finds the appointment, confirms who’s calling when your rules require it, then moves it to another open time or cancels it, updates your calendar and texts the caller.
Does it follow my booking rules?
Yes. We set it up around your services, durations, providers and buffers, so it only offers what your schedule allows. Anything unusual becomes a request for your team.
Does the caller get a confirmation?
Yes. Once the booking is in your calendar, it texts the caller a confirmation, and your team gets the details.
How much does it cost?
C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes.
Let the next caller book while they’re still on the phone.
See Infold book into a calendar like yours. Live in 2 business days once we have access and your approvals.
- C$699/mo billed yearly (C$8,388 + tax), setup included · 30-day money-back guarantee
C$699/mo billed yearly (C$8,388 + tax) · setup included