Infold answers your calls while your crews are cleaning. It quotes from your approved price list, books recurring, deep and move-out cleans into the right crew’s schedule, and texts a deposit link to hold the slot; commercial inquiries get a walk-through booked.
Before opening · 7:20 AM
Illustrative · fictional caller, real workflow
Because the people who could answer are busy doing the work — and after hours, nobody is there. Here’s where it hurts most.
Your phone, without an answer
Gloves on, a client’s kitchen half done. The price shopper calling right now books whichever company answers first.
Bedrooms, bathrooms, pets, the oven, the fridge, how long since the last deep clean. You answer them at night instead of booking new work during the day.
At the end of every month, everyone wants the same two days. Without a deposit, a held slot can vanish the night before.
An office manager wants a walk-through this week. If nobody calls back by tomorrow, they’ve moved on to the next company on the list.
The calls your team takes every day — answered your way, at any hour you choose.
By size, bedrooms and bathrooms, add-ons (inside the oven, fridge, cabinets, interior windows) and frequency — only the prices you approve, given as ranges if you prefer.
Weekly, bi-weekly and monthly clients booked with the crew that covers their postal code, on the day you run that area.
Captures the dates, size and condition — or check-out and check-in times for short-term rental turnovers — then texts your checklist and a deposit link to hold the slot.
Offices, clinics, retail and condo common areas: square footage, frequency, after-hours access and requests for proof of insurance or WSIB clearance, then a walk-through booked.
Holiday skips and reschedules handled in the calendar. A “you missed a spot” call goes to your manager with photos, under your re-clean policy.
Like a good front desk. Crew on site at Spark Home Cleaning: the caller gets an answer, a time and a text — and your team gets the details.
The business and caller are fictional; the workflow is how Infold handles it. Hear more sample calls.
Live call Wed · 11:20 AM · Crew on site
Thanks for calling Spark Home Cleaning! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
I need a move-out clean for a two-bedroom condo on the 30th.
Happy to help. A two-bedroom move-out is $289 to $349, depending on the oven and fridge. Does the 30th at 9 AM work?
Perfect.
Booked for the 30th at 9 AM. I’ve texted the move-out checklist and a deposit link to hold the slot.
After the call
Booked · calendar accepted
Spark Home Cleaning: booked for the 30th at 9 AM. Checklist and deposit: deposit link
New booking · the 30th, 9 AM
Move-out clean, 2-bed condo. Quoted $289–$349.
Thanks for calling Spark Home Cleaning! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
I need a move-out clean for a two-bedroom condo on the 30th.
Happy to help. A two-bedroom move-out is $289 to $349, depending on the oven and fridge. Does the 30th at 9 AM work?
Perfect.
Sorry — the 9 AM crew just got booked. We can do 1 PM on the 30th. Does that work?
That’s fine.
Booked for the 30th at 1 PM. I’ve texted the move-out checklist and a deposit link to hold the slot.
After the call
Booked · calendar accepted
Spark Home Cleaning: booked for the 30th at 1 PM. Checklist and deposit: deposit link
Thanks for calling Spark Home Cleaning! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
I need a move-out clean for a two-bedroom condo on the 30th.
Happy to help. A two-bedroom move-out is $289 to $349, depending on the oven and fridge. Does the 30th at 9 AM work?
Can I speak to the owner about the price?
Sure. Anna is with a crew right now, so I’ll have her call you back by 3 today. Is this the best number?
Yes.
After the call
Spark Home Cleaning: Anna will call you by 3 PM today about your move-out clean.
Call back by 3 PM · move-out
2-bed condo, the 30th. Quoted $289–$349 from your list.
Thanks for calling Spark Home Cleaning! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
I need a move-out clean for a two-bedroom condo on the 30th.
Happy to help. A two-bedroom move-out is $289 to $349, depending on the oven and fridge. Does the 30th at 9 AM work?
Perfect.
I’ve put in a request for the 30th at 9 AM. We’ll text you to confirm shortly, with the move-out checklist.
After the call
Held · team will confirm
Spark Home Cleaning: we’ve requested the 30th at 9 AM and will text to confirm.
Please confirm · the 30th, 9 AM
Move-out clean. Crew calendar didn’t answer.
Follow 7 calls across one illustrative day. Switch between “Without Infold” and “With Infold” to see what happens to the same callers.
The last Monday of June at a four-crew home-cleaning company
7:20 AM Before opening
“We hand back the keys at the end of the month. Can you clean our three-bedroom on the 30th?”
Without Infold: Voicemail — they booked whoever answered first
With Infold: Booked June 30 · quoted from your list · deposit link texted
9:10 AM Owner at a walk-through
“I’d like someone every second Thursday. We have two dogs.”
Without Infold: Rang out — they booked someone they found online
With Infold: Bi-weekly Thursdays with the east-end crew · dogs noted
3:55 PM Crews heading home
“The cleaners missed the upstairs bathroom today.”
Without Infold: Picked up after seven rings by a crew lead — no notes taken
With Infold: Sent to your manager · photos requested under your re-clean policy
7:40 PM Evening
“How much is a deep clean before we list the house?”
Without Infold: Hung up at the voicemail greeting
With Infold: Deep clean booked Saturday · range quoted from your list
10:05 PM Overnight
“It’s post-construction — drywall dust everywhere. Can you do it?”
Without Infold: Voicemail — after-hours greeting
With Infold: Flagged for your custom quote · photo link texted
After hours
After hours
Illustrative day. Fictional calls; the handling shown is how Infold works.
Connects today
Ready to connect from day one.
Connected during setup
We build and test the connection during your setup. Whether it books directly or sends requests your team confirms depends on what each system allows — we tell you before you start. Using something else? Ask on your demo, or see every integration.
Product names are trademarks of their owners, named only to show what Infold can connect to; no partnership or endorsement is implied.
We load your price list, service areas, crew schedules and policies, and you approve every price it can say. Google Calendar and Microsoft 365 connect today; Jobber, ZenMaid, Housecall Pro, BookingKoala and Launch27 are connected during setup. Deposits go through the payment link you already use.
Live in 2 business days once we have access and your approvals.
Your hours, services, the prices you quote, your booking rules and who gets urgent calls.
We set up your receptionist and connect your calendar or software. Call it yourself; we tune it until it handles your hardest calls.
Can I get a discount for cash?
I can’t promise that — the team will call you back.
Only your approved answers
Keep your number. One setting with your phone provider and Infold answers when you choose.
Your phone rings you first. No answer after 4 rings, or the line is busy? Infold answers.
C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes.
Managed AI Receptionist
C$699/month
Billed yearly at C$8,388. Setup included. 100 handled calls a month.
Save C$3,600 a year compared with monthly
C$999/month
Setup included. 100 handled calls a month. No contract — cancel by email any time.
Extra calls C$4.99 each, never more than C$499 a month without your OK. Prices in Canadian dollars, plus applicable taxes.
30-day money-back guarantee. If Infold isn’t right for your business, email us within 30 days of your go-live date and we’ll refund everything you’ve paid — setup and extra calls included. One guarantee per business.
Something else? Book a demo and ask us directly, or read the general FAQ.
Related reading: After-hours answering service · Overflow call answering for busy lines · Infold vs Dialbox · Infold vs Goodcall · How to forward your business calls
Yes — only from the price list you approve. It asks the questions your quotes depend on (size, bedrooms and bathrooms, add-ons, frequency, condition) and gives the price or range. Anything outside your list becomes a quote request for you.
It texts the caller your deposit or payment link to hold the slot, and your payment provider takes the payment. Your cancellation policy goes out with the booking.
Yes. It matches the caller’s postal code and preferred day to the crew that covers that area, and books weekly, bi-weekly or monthly visits into the times you’ve opened.
Post-construction, hoarding, mould, biohazard and unusually large jobs are flagged for your own quote. It texts a photo link, captures the details and tells the caller when to expect your call.
Yes. It captures the site type, square footage, frequency and after-hours access, notes requests for proof of insurance or WSIB clearance, and books a walk-through.
It listens, takes the details, asks for photos and passes it straight to your manager under your re-clean policy. It never argues and never offers a refund you haven’t approved.
Jobber, ZenMaid, Housecall Pro, BookingKoala and Launch27 are connected during setup. Google Calendar and Microsoft 365 connect today. If your system can’t be connected, it holds the request and texts you to confirm.
Infold is C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes. There’s a 30-day money-back guarantee from your go-live date.
Decide who answers them. Live in 2 business days once we have access and your approvals.
