Infold answers your HVAC company’s phone when the techs are on calls, the office is busy and after hours. No-heat, gas-smell and CO calls get your safety script and go straight to whoever is on call; repairs, tune-ups and install estimates are booked into your schedule with the equipment details already captured.
Before opening · −24 °C · 6:12 AM
Illustrative · fictional caller, real workflow
Because the people who could answer are busy doing the work — and after hours, nobody is there. Here’s where it hurts most.
Your phone, without an answer
Your techs are on calls and the office is on the other line. The phone rings four times in an hour, and by the time anyone calls back, the homeowner has booked whoever picked up.
Every furnace that limped through the fall quits the same week. The no-heat call with a newborn at home waits in the same voicemail box as a filter question.
You get a name and a number, and you’re still returning calls at 8 PM. Nobody asked if it was an emergency, and nobody booked anything.
Whoever carries the on-call phone gets every call — the real no-heat emergencies and the “when does my warranty end?” questions — all night.
The calls your team takes every day — answered your way, at any hour you choose.
It asks your emergency questions — no heat at all or just weak, how cold it is, whether a baby, a senior or anyone unwell is home — and sends matching calls to the on-call tech with the address and symptoms.
Your safety script comes first, word for word: get everyone out, don’t touch switches, call 911 or the gas utility from outside. Then it alerts your on-call tech. It never troubleshoots these calls.
Furnace and AC repairs, fall furnace tune-ups and spring AC start-ups booked or moved into the windows you open, with the error code or symptom on the job. “When’s my tech coming?” goes to dispatch with the job address.
Furnace, AC, heat pump and water heater leads arrive ready to quote: current fuel (gas, oil, electric or propane), system age, home size and timing — and the in-home estimate is booked.
It asks whether the caller is on your maintenance plan and applies your priority rule, and takes model and serial numbers for warranty work.
Like a good front desk. Emergency line at Northside Heating & Air: the caller gets an answer, a time and a text — and your team gets the details.
The business and caller are fictional; the workflow is how Infold handles it. Hear more sample calls.
Live call Sat · 6:15 AM · Emergency line
Thanks for calling Northside Heating & Air! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Our furnace quit overnight and it’s minus 20 out. We have a newborn at home.
That’s an emergency — I’m alerting the on-call technician now. If anyone feels dizzy or you smell gas, leave the house and call 911. Is everyone okay?
Everyone’s fine, just cold. We’re at 41 Elm Street.
41 Elm Street — got it. Kevin can be there between 7 and 9 this morning, and I’ve texted him the details.
After the call
URGENT · no heat, −20°C
Newborn at home. 41 Elm St. Arrive 7–9 AM.
Northside Heating & Air: Kevin arrives 7–9 AM. Smell gas? Leave the house and call 911.
Job created · on-call
Thanks for calling Northside Heating & Air! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Our furnace quit overnight and it’s minus 20 out. We have a newborn at home.
That’s an emergency — I’m alerting the on-call technician now. If anyone feels dizzy or you smell gas, leave the house and call 911. Is everyone okay?
Wait — I think I smell gas near the furnace.
Please get everyone out of the house now, then call 911 or the gas utility from outside. I’m alerting the on-call technician.
After the call
URGENT · gas smell, no heat
Family told to leave and call 911 or the gas utility from outside.
Northside Heating & Air: leave the house now and call 911 or your gas utility from outside.
Thanks for calling Northside Heating & Air! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
Our furnace quit overnight and it’s minus 20 out. We have a newborn at home.
That’s an emergency — I’m alerting the on-call technician now. If anyone feels dizzy or you smell gas, leave the house and call 911. Is everyone okay?
Everyone’s fine. Can I just talk to the technician?
Yes — I’m transferring you to Kevin, our on-call tech, now. If he can’t pick up, he has your details and will call you right back.
After the call
Transfer · no heat, newborn
Caller asked for a person. −20°C outside, newborn at home.
Follow 7 calls across one illustrative day. Switch between “Without Infold” and “With Infold” to see what happens to the same callers.
A cold-snap Monday at a five-truck HVAC company
6:12 AM Before opening · −24 °C
“No heat since about three. My dad’s 84 and staying with us.”
Without Infold: Voicemail — they called the next company on the list
With Infold: No-heat rule matched · on-call tech texted · 7–9 AM window
8:20 AM Dispatcher on another line
“The furnace light blinks three times, then it shuts off.”
Without Infold: On hold, then hung up
With Infold: Repair booked today, 1–3 PM · blink code noted
3:50 PM Two techs on a rooftop unit
“Is the tech still coming? The window was one to three.”
Without Infold: Picked up after seven rings — caller already upset
With Infold: Passed to dispatch with the address · caller told who’ll call
7:35 PM Closed for the day
“Our carbon monoxide alarm just went off.”
Without Infold: Voicemail — after-hours greeting only
With Infold: CO script: everyone outside, call 911 · on-call tech alerted
10:10 PM Overnight
“The heat pump outside is caked in ice. Can someone look at it?”
Without Infold: Hung up at the voicemail greeting
With Infold: First visit tomorrow booked · not urgent by your rules
After hours
After hours
Illustrative day. Fictional calls; the handling shown is how Infold works.
Connects today
Ready to connect from day one.
Connected during setup
We build and test the connection during your setup. Whether it books directly or sends requests your team confirms depends on what each system allows — we tell you before you start. Using something else? Ask on your demo, or see every integration.
Product names are trademarks of their owners, named only to show what Infold can connect to; no partnership or endorsement is implied.
We set it up around your service area, emergency rules, on-call schedule and the prices you’re willing to quote, and you approve every safety script word for word. Google Calendar, Microsoft 365 and HubSpot connect today; Jobber, Housecall Pro, ServiceTitan, FieldEdge and Workiz are connected during setup. You keep your number and forward calls when you choose — after hours, when the line is busy, or always.
Live in 2 business days once we have access and your approvals.
Your hours, services, the prices you quote, your booking rules and who gets urgent calls.
We set up your receptionist and connect your calendar or software. Call it yourself; we tune it until it handles your hardest calls.
Can I get a discount for cash?
I can’t promise that — the team will call you back.
Only your approved answers
Keep your number. One setting with your phone provider and Infold answers when you choose.
Your phone rings you first. No answer after 4 rings, or the line is busy? Infold answers.
C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes.
Managed AI Receptionist
C$699/month
Billed yearly at C$8,388. Setup included. 100 handled calls a month.
Save C$3,600 a year compared with monthly
C$999/month
Setup included. 100 handled calls a month. No contract — cancel by email any time.
Extra calls C$4.99 each, never more than C$499 a month without your OK. Prices in Canadian dollars, plus applicable taxes.
30-day money-back guarantee. If Infold isn’t right for your business, email us within 30 days of your go-live date and we’ll refund everything you’ve paid — setup and extra calls included. One guarantee per business.
Something else? Book a demo and ask us directly, or read the general FAQ.
Related reading: After-hours answering service · Overflow call answering for busy lines · Infold vs Avoca · Infold vs Ask Benny · How to forward your business calls
Yes. When a call matches your emergency rules — no heat in freezing weather, a CO alarm, a gas smell — Infold texts or transfers it to whoever is on call, with the address, symptoms and who’s at home already collected. Calls that can wait are booked for business hours instead of waking anyone up.
Only the safety script you approve, word for word — typically: get everyone out now, don’t use switches or phones inside, and call 911 or the gas utility from outside. Then it alerts your on-call tech. It never tries to troubleshoot a gas or carbon monoxide call.
Yes. It answers several calls at the same time, so the no-heat calls on a cold Monday morning don’t wait behind each other. It sorts them by your emergency rules, sends the urgent ones to on-call and books the rest into the windows you open.
Only the prices you approve, such as a diagnostic or after-hours fee. Installs and replacements become a booked in-home estimate, with the current fuel, system age, home size and timing already captured.
Jobber, Housecall Pro, ServiceTitan, FieldEdge and Workiz are connected during setup. Google Calendar, Microsoft 365 and HubSpot connect today. If your system can’t be connected, it captures the job and texts your office to confirm the slot.
It tells callers up front that it’s your AI assistant, speaks plainly, repeats details when asked and transfers to your team whenever someone wants a person. If nobody can pick up, it takes a detailed message for your callback.
Yes, from what you approve — for example, which heat-pump rebate programs you help with, your techs’ gas licences or your HRAI membership. It never guesses at rebate eligibility; those questions go to your office with the caller’s details.
Infold is C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes. We alert you at 80 and 100 calls, and we never charge more than C$499 of extra calls in a month without your OK.
Decide who answers them. Live in 2 business days once we have access and your approvals.
