Infold is a managed AI receptionist and intake line for Canadian law firms. It takes the names your conflict check needs before the caller tells their story, books consultations with the right lawyer and flags deadlines to the people you name. It never gives legal advice.
Before the office opens · 7:40 AM
Illustrative · fictional caller, real workflow
Because the people who could answer are busy doing the work — and after hours, nobody is there. Here’s where it hurts most.
Your phone, without an answer
Someone who was just served or let go wants to speak to a lawyer today. If your line goes to voicemail, the next search result picks up.
A caller tells the whole story to whoever answers — before anyone knows whether the firm already acts for the other side.
Your assistant spends the morning on calls about practice areas you don’t handle or matters outside your province.
When the lawyer is in court and the clerk is chasing funds on a month-end closing, a client with a real deadline gets voicemail.
The calls your team takes every day — answered your way, at any hour you choose.
Asks your screening questions first — practice area, province, type of matter — and books only what you take. Other callers get your referral wording.
Takes the names of every party — the other side, related people and companies — and sends a short summary, so your conflict search runs before the caller shares confidential details.
Books the consult type and length you set for each lawyer into Microsoft 365 or Google Calendar today, or your practice management system once connected.
Court dates this week, a limitation date coming up, an arrest, a closing in trouble — sent straight to the lawyer or assistant you name.
Takes clear messages for the right lawyer and assistant, marks who is calling and why, and transfers the calls you say should come through.
Like a good front desk. After hours at Hartwell Injury Law: the caller gets an answer, a time and a text — and your team gets the details.
The business and caller are fictional; the workflow is how Infold handles it. Hear more sample calls.
Live call Fri · 8:30 PM · After hours
Thanks for calling Hartwell Injury Law! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
I was rear-ended last week and my back’s been bad. Do I have a case?
I’m sorry you’re dealing with that. I can’t give legal advice, but I can book you a consultation with a lawyer. First, what’s the other driver’s name, so we can check for conflicts?
Daniel Ross.
Thank you. Ms. Okafor can speak with you Monday at 11 AM. Calling us doesn’t make you a client until a lawyer confirms — I’ll text you the details.
After the call
Booked · calendar accepted
Hartwell Injury Law: consultation with Ms. Okafor, Mon 11 AM. Calling doesn’t make you a client until a lawyer confirms.
Intake · conflict check first
Other party: Daniel Ross. Motor vehicle matter. No advice given.
Thanks for calling Hartwell Injury Law! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
I was rear-ended last week and my back’s been bad. Do I have a case?
I’m sorry you’re dealing with that. I can’t give legal advice, but I can book you a consultation with a lawyer. First, what’s the other driver’s name, so we can check for conflicts?
Daniel Ross.
Thank you. Ms. Okafor’s Monday time was just taken, so her next consultation is Tuesday at 2 PM. Does that work?
Tuesday’s fine.
You’re booked with Ms. Okafor on Tuesday at 2 PM. Calling us doesn’t make you a client until a lawyer confirms.
After the call
Booked · calendar accepted
Hartwell Injury Law: consultation with Ms. Okafor, Tue 2 PM. Calling doesn’t make you a client until a lawyer confirms.
Thanks for calling Hartwell Injury Law! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
I was rear-ended last week and my back’s been bad. Do I have a case?
I’m sorry you’re dealing with that. I can’t give legal advice, but I can book you a consultation with a lawyer. First, what’s the other driver’s name, so we can check for conflicts?
Daniel Ross. Can I speak to a lawyer tonight?
The lawyers aren’t in tonight, so I’ll have Ms. Okafor call you back Monday morning. Is this the best number?
Yes.
After the call
Hartwell Injury Law: Ms. Okafor will call you Monday morning. Calling doesn’t make you a client until a lawyer confirms.
Call back Monday AM
Conflict check: Daniel Ross. Motor vehicle matter. No advice given.
Thanks for calling Hartwell Injury Law! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
I was rear-ended last week and my back’s been bad. Do I have a case?
I’m sorry you’re dealing with that. I can’t give legal advice, but I can book you a consultation with a lawyer. First, what’s the other driver’s name, so we can check for conflicts?
Daniel Ross. And I have a court date this Thursday.
Thank you. A court date this week is urgent, so I’ve flagged it for a lawyer to call you back first thing tomorrow.
After the call
URGENT · court date Thursday
Conflict check: Daniel Ross. Call back first thing tomorrow.
Hartwell Injury Law: a lawyer will call you first thing tomorrow about your court date.
Follow 7 calls across one illustrative day. Switch between “Without Infold” and “With Infold” to see what happens to the same callers.
One Wednesday at a six-lawyer general practice firm
7:40 AM Before the office opens
“We close on our house today. When can we pick up the keys?”
Without Infold: Voicemail — no message
With Infold: Flagged urgent for your real estate clerk · callback by 9
8:55 AM Assistant on another line
“I was let go yesterday after eleven years. Can I talk to someone?”
Without Infold: Rang out
With Infold: Employment consult booked Thursday · employer’s name taken
12:40 PM Lunch
“I need a will and power of attorney — and so does my mother.”
Without Infold: Picked up after seven rings
With Infold: Two estate-planning meetings booked · checklist texted
6:30 PM Closed for the day
“Do you do separation agreements? My spouse and I agree on everything.”
Without Infold: Voicemail — no message
With Infold: Family law consult booked Monday · spouse’s name taken
9:45 PM Evening
“Do I have a case against my landlord?”
Without Infold: Hung up
With Infold: Referral information shared · no legal advice given
After hours
After hours
Illustrative day. Fictional calls; the handling shown is how Infold works.
Connects today
Ready to connect from day one.
Connected during setup
We build and test the connection during your setup. Whether it books directly or sends requests your team confirms depends on what each system allows — we tell you before you start. Using something else? Ask on your demo, or see every integration.
Product names are trademarks of their owners, named only to show what Infold can connect to; no partnership or endorsement is implied.
Microsoft 365, Google Calendar and HubSpot connect today. Clio, PCLaw, Lawmatics, Smokeball and MyCase are connected during setup, so intake details land where your conflict search and matter records live. We script your screening questions, practice areas, referral wording and escalation contacts with you, and you test every path before it answers a client.
Live in 2 business days once we have access and your approvals.
Your hours, services, the prices you quote, your booking rules and who gets urgent calls.
We set up your receptionist and connect your calendar or software. Call it yourself; we tune it until it handles your hardest calls.
Can I get a discount for cash?
I can’t promise that — the team will call you back.
Only your approved answers
Keep your number. One setting with your phone provider and Infold answers when you choose.
Your phone rings you first. No answer after 4 rings, or the line is busy? Infold answers.
C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes.
Managed AI Receptionist
C$699/month
Billed yearly at C$8,388. Setup included. 100 handled calls a month.
Save C$3,600 a year compared with monthly
C$999/month
Setup included. 100 handled calls a month. No contract — cancel by email any time.
Extra calls C$4.99 each, never more than C$499 a month without your OK. Prices in Canadian dollars, plus applicable taxes.
30-day money-back guarantee. If Infold isn’t right for your business, email us within 30 days of your go-live date and we’ll refund everything you’ve paid — setup and extra calls included. One guarantee per business.
Something else? Book a demo and ask us directly, or read the general FAQ.
Related reading: After-hours answering service · Infold vs Smith.ai · Infold vs Ruby · How Infold handles call data · AI receptionists and Canadian privacy law
No. Infold collects intake facts, flags urgency and books consultations. It never says whether someone has a case, what it’s worth or what to do next — advice stays with your lawyers.
It takes the names of every party — the other side, related people and companies — before the caller shares the details of their matter. Your team runs the conflict search before the consultation is confirmed.
Clio, PCLaw, Lawmatics, Smokeball and MyCase are connected during setup. Microsoft 365, Google Calendar and HubSpot connect today, so consultations can be booked from day one.
Yes. It asks your screening questions first — practice area, province, type of matter — and books only what you take. Other callers hear your referral wording, such as your law society’s lawyer referral service.
You decide. Good candidates are a hearing in the next few days, an approaching limitation date, an arrest, a real estate closing in trouble and any caller who says they’re unsafe. Those go straight to the lawyer or assistant you name.
Call data is hosted in Canada by default. Canada-only processing, deployment in your own cloud or on your servers, and privately trained models are available for firms that need them. It collects only what your intake asks for. You set how long recordings and transcripts are kept, your calls are never used to train models shared with other customers, and our data processing agreement is available on request. The details are on our trust page.
Yes. It says it’s the firm’s AI assistant at the start and that it can’t give legal advice. Anyone who asks for a person is transferred during hours or booked for a callback.
Infold is C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes. There’s a 30-day money-back guarantee from your go-live date.
Decide who answers them. Live in 2 business days once we have access and your approvals.
