Infold answers the phone for roofers, landscapers, snow-removal crews, pest-control operators, garage-door techs and restoration teams while you’re on a roof or behind a plow. It asks what you’d ask on the first call, routes urgent work by your rules, and books site visits and estimates into your schedule.
Before dawn · snow falling · 5:35 AM
Illustrative · fictional caller, real workflow
Because the people who could answer are busy doing the work — and after hours, nobody is there. Here’s where it hurts most.
Your phone, without an answer
Spring clean-ups, the first snowfall, wasp season, ice dams: the calls arrive all at once, exactly when every crew is out.
You can’t answer, and you can’t write an address down from the top of a ladder. The caller tries the next company on the map.
A snapped spring with the car stuck inside, a roof leaking in a storm, a wasp nest over the back door — mixed in with a quote for next month.
Every estimate starts with the same questions and a request for photos. You end up doing intake at 9 PM instead of booking work during the day.
The calls your team takes every day — answered your way, at any hour you choose.
Roof leaks in a storm, a broken garage-door spring, water coming in, a wasp nest by a doorway: your safety script, then sent to the right person with the address and photos.
Roof inspections, fence and deck quotes, spring clean-ups, lawn programs, eavestrough cleaning and irrigation blow-outs booked into open windows, with access notes and a photo link.
Seasonal contracts, one-time plow requests and “when’s the plow coming?” calls answered from your approved plowing order and timing, with medical needs and shift workers flagged for priority.
What, where and for how long, then your prep sheet texted with the booking. Safety questions about kids and pets are answered only from what you approve.
Water, fire and mould calls with the insurer, claim number and adjuster captured for your team. Coverage is never promised.
Like a good front desk. Closing time at Summit Garage Doors: the caller gets an answer, a time and a text — and your team gets the details.
The business and caller are fictional; the workflow is how Infold handles it. Hear more sample calls.
Live call Fri · 5:52 PM · Closing time
Thanks for calling Summit Garage Doors! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
My garage door won’t close — I think a spring snapped. My car’s stuck inside.
Please don’t try to lift it — broken springs are dangerous. We have a technician available tomorrow 8 to 10 AM. Does that work?
Yes, please.
You’re booked for tomorrow 8–10 AM. I’ve noted the spring and texted you the arrival window.
After the call
Booked · calendar accepted
Summit Garage Doors: a technician arrives Sat 8–10 AM. Please don’t lift the door or pull the release.
New repair · Sat 8–10 AM
Broken spring, car stuck inside. Safety script given.
Thanks for calling Summit Garage Doors! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
My garage door won’t close — I think a spring snapped. My car’s stuck inside.
Please don’t try to lift it — broken springs are dangerous. We have a technician available tomorrow 8 to 10 AM. Does that work?
Yes, please.
The 8–10 window just filled, sorry. A technician can be there tomorrow 10 to 12. Does that work?
Yes, that’s fine.
You’re booked for tomorrow 10–12. I’ve noted the spring and texted you the arrival window.
After the call
Booked · calendar accepted
Summit Garage Doors: a technician arrives Sat 10–12. Please don’t lift the door or pull the release.
Thanks for calling Summit Garage Doors! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
My garage door won’t close — I think a spring snapped. My car’s stuck inside.
Please don’t try to lift it — broken springs are dangerous. We have a technician available tomorrow 8 to 10 AM. Does that work?
Can I talk to someone? I need the car out tonight.
I understand. The office has just closed, so I’ll have Tom, our on-call tech, call you back in the next 15 minutes. Is this the best number?
Yes, please.
After the call
Call back now · car trapped
Broken spring. Wants the car out tonight. Told not to lift the door.
Summit Garage Doors: Tom will call you back in the next 15 minutes. Please don’t lift the door.
Thanks for calling Summit Garage Doors! You’re speaking with our AI receptionist, and this call is recorded. How can I help?
My garage door won’t close — I think a spring snapped. My car’s stuck inside.
Please don’t try to lift it — broken springs are dangerous. We have a technician available tomorrow 8 to 10 AM. Does that work?
Yes, please.
I’ve requested tomorrow 8–10 AM for you. The team will confirm by text tonight.
After the call
Held · team will confirm
Summit Garage Doors: we’ve requested Sat 8–10 AM and will text to confirm.
Please confirm · Sat 8–10 AM
Broken spring, car inside. Schedule didn’t answer.
Follow 7 calls across one illustrative day. Switch between “Without Infold” and “With Infold” to see what happens to the same callers.
The first big snowfall at a landscaping and snow-removal company
5:35 AM Before dawn · snow falling
“Is the plow coming before seven? I’m a nurse on the early shift.”
Without Infold: Voicemail box full
With Infold: Shift-worker priority rule · route lead texted the address
7:50 AM Before opening · every truck out
“Do you still have room for a seasonal snow contract?”
Without Infold: Rang out
With Infold: Site visit booked Thursday · contract options from your list
3:20 PM Crews on routes
“Can you push our holiday-light install to next week?”
Without Infold: Picked up after seven rings from a plow cab — never rescheduled
With Infold: Moved to next Wednesday · confirmation texted
6:45 PM After hours
“What would spring clean-up and weekly mowing cost next year?”
Without Infold: Hung up at the voicemail greeting
With Infold: Estimate visit booked for April · lot size and services captured
11:30 PM Overnight · still snowing
“We open the plaza at six. Are we on tonight’s route?”
Without Infold: Voicemail box full
With Infold: Route lead texted for the early run · commercial account noted
After hours
After hours
Illustrative day. Fictional calls; the handling shown is how Infold works.
Connects today
Ready to connect from day one.
Connected during setup
We build and test the connection during your setup. Whether it books directly or sends requests your team confirms depends on what each system allows — we tell you before you start. Using something else? Ask on your demo, or see every integration.
Product names are trademarks of their owners, named only to show what Infold can connect to; no partnership or endorsement is implied.
We set it up around your trade and your seasons: services, service area, urgent rules, the prices you’re willing to quote and who gets which call. Google Calendar, Microsoft 365 and HubSpot connect today; Jobber, Housecall Pro, ServiceTitan, Workiz and Service Autopilot are connected during setup. When the season turns, we update the script with you.
Live in 2 business days once we have access and your approvals.
Your hours, services, the prices you quote, your booking rules and who gets urgent calls.
We set up your receptionist and connect your calendar or software. Call it yourself; we tune it until it handles your hardest calls.
Can I get a discount for cash?
I can’t promise that — the team will call you back.
Only your approved answers
Keep your number. One setting with your phone provider and Infold answers when you choose.
Your phone rings you first. No answer after 4 rings, or the line is busy? Infold answers.
C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes.
Managed AI Receptionist
C$699/month
Billed yearly at C$8,388. Setup included. 100 handled calls a month.
Save C$3,600 a year compared with monthly
C$999/month
Setup included. 100 handled calls a month. No contract — cancel by email any time.
Extra calls C$4.99 each, never more than C$499 a month without your OK. Prices in Canadian dollars, plus applicable taxes.
30-day money-back guarantee. If Infold isn’t right for your business, email us within 30 days of your go-live date and we’ll refund everything you’ve paid — setup and extra calls included. One guarantee per business.
Something else? Book a demo and ask us directly, or read the general FAQ.
Related reading: After-hours answering service · Overflow call answering for busy lines · Infold vs Dialbox · Infold vs Goodcall · How to forward your business calls
Roofing, landscaping and lawn care, snow removal, pest control, garage doors, restoration, eavestroughs, fencing and decks, handyman work and similar trades. Each receptionist is built around your services, your questions and your rules, so it asks what you would ask.
Yes. It answers several calls at the same time, explains your plowing order and timing from what you approve, flags priority cases like medical needs or early commercial openings, and books new contracts or site visits into the windows you open.
Your safety script: don’t try to lift the door or pull the release cord, keep people and pets clear, and wait for a technician. Then it books the first repair window or sends the call to on-call, by your rules.
Yes. It texts the caller a link to send photos of the roof, the door, the damage or the yard, and attaches them to the request so you can quote or bring the right parts.
It collects what your team needs: the insurer, claim number and adjuster if assigned, what happened and when, and whether water is still coming in. It never says what a policy covers.
Only from what you approve, such as your prep sheet and re-entry times. It texts the prep sheet with the booking and passes anything else to your licensed technician.
Jobber, Housecall Pro, ServiceTitan, Workiz and Service Autopilot are connected during setup. Google Calendar, Microsoft 365 and HubSpot connect today. If your system can’t be connected, it captures the job and texts your office to confirm.
Infold is C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes. We alert you at 80 and 100 calls, and we never charge more than C$499 of extra calls in a month without your OK.
Decide who answers them. Live in 2 business days once we have access and your approvals.
