Managed AI receptionist · Canada
Infold
Pick Infold if… You’d rather not configure it yourself: on every plan, we build it, test it with you and keep tuning it from real calls.
Last checked October 28, 2026
Infold vs Dialbox
How Infold and Dialbox compare on price, who answers, booking, contracts and where call data is kept — taken from each company’s own pages, with a source on every Dialbox fact.
AI receptionist · Canada
Dialbox
Pick Dialbox if… You want to start this week for C$129 a month and set it up yourself, with a 7-day trial.
Infold or Dialbox: the short answer
Pick Dialbox if you want an affordable Canadian AI receptionist you set up yourself: plans start at C$129 a month for 100 AI-handled calls, month to month, with a 7-day trial and no automatic overage charges. Pick Infold if you want it built and tuned for you on every plan, booking into Open Dental, Shopmonkey, Google Calendar, Microsoft 365 or HubSpot, with call data stored in Canada by default and Canada-only processing available; Dialbox’s privacy policy says its app data is stored and processed outside Canada. Dialbox also sells a Managed plan from C$999 a month.
Side by side
How do Infold and Dialbox compare?
Every Dialbox entry is what its own pages said on October 28, 2026, linked to the page. Infold’s entries come from our published pricing and terms.
| What’s compared | Infold | Dialbox |
|---|---|---|
| Price | C$699/month, billed yearly (C$8,388 + tax), setup included — or C$999/month, setup included, no contract. 100 handled calls a month. | Core C$129, Pro C$299 or Max C$699 a month; Managed from C$999 a month. Annual billing: 2 months free. Source : Dialbox page for “Price” (opens in a new tab) |
| Setup fee | Included on both plans. We build it with you; you don’t configure anything. | None listed on its pricing page. Source : Dialbox page for “Setup fee” (opens in a new tab) |
| Contract | Monthly: no contract, cancel by email any time. Annual: paid once a year. | Month to month, cancel anytime. Downgrades normally take effect at renewal. Source : Dialbox page for “Contract” (opens in a new tab) |
| Calls or minutes included | 100 handled calls a month. Spam, robocalls, wrong numbers and quick hang-ups never count. | 100, 300 or 900 AI-handled calls a month. Abandoned calls under 15 seconds, spam-blocked calls and calls your staff answer don’t count. Source : Dialbox page for “Calls or minutes included” (opens in a new tab) |
| Extra usage | Extra calls C$4.99 each, never more than C$499 a month without your OK. We alert you at 80 and 100 calls. | No automatic overage charges: alerts at about 70%, 90% and 100%, a small grace buffer, then usually an upgrade or a Managed review. Source : Dialbox page for “Extra usage” (opens in a new tab) |
| Who sets it up | We do: one 30-minute call, then we build it, you test it, and we keep tuning it. | You do, during a 7-day trial. Managed (from C$999 a month) adds a success manager, imported documents and integrations planned with your team. Source : Dialbox page for “Who sets it up” (opens in a new tab) |
| Books into your systems | Books, changes and cancels in Google Calendar, Microsoft 365, Open Dental, Shopmonkey and HubSpot today; other systems are connected during setup. | Supported calendars: Google Calendar, Outlook, Square, Calendly and Acuity; HubSpot and Odoo for contacts. Core includes one integration. Source : Dialbox page for “Books into your systems” (opens in a new tab) |
| Phone numbers | Keep your number and phone provider; calls forward to Infold when you choose. | A business line is included, and you can keep or forward your existing number. Source : Dialbox page for “Phone numbers” (opens in a new tab) |
| Where call data is hosted | Hosted in Canada by default. Canada-only processing is available. | Its privacy policy (s. 9.1): “App data is stored and processed outside Canada. Dialbox does not provide exclusively Canadian data residency.” Source : Dialbox page for “Where call data is hosted” (opens in a new tab) |
| Languages | English. Ask us about other languages before you sign up. | English, French and Spanish, plus more languages listed on its site. Source : Dialbox page for “Languages” (opens in a new tab) |
| Guarantee or trial | 30-day money-back guarantee, counted from your go-live date — everything you’ve paid is refunded. | 7-day trial; credit card required. Trial calls don’t reduce your first paid month. Source : Dialbox page for “Guarantee or trial” (opens in a new tab) |
| Time to go live | Live in 2 business days once we have access and your approvals. | Self-serve: add your business knowledge, hear a test call, then forward your number when you’re ready. Source : Dialbox page for “Time to go live” (opens in a new tab) |
Prices in Canadian dollars, plus applicable taxes. Dialbox amounts are shown exactly as published, in the currency shown.
Fit, not features
Which one should you choose?
Both are good at different jobs. Start with the reasons Dialbox may suit you better.
Choose Dialbox if…
- You want to start this week for C$129 a month and set it up yourself, with a 7-day trial.
- You never want an overage bill: Dialbox alerts you and suggests an upgrade instead of charging for extra calls automatically.
- You have several locations and want them on one self-serve plan: Pro covers up to three and Max up to five, with unlimited team logins.
- You get French- or Spanish-speaking callers: Dialbox lists English, French and Spanish, plus more.
Choose Infold if…
- You’d rather not configure it yourself: on every plan, we build it, test it with you and keep tuning it from real calls.
- You need call data stored in Canada by default, with Canada-only processing available.
- You book in Open Dental, Shopmonkey, Google Calendar, Microsoft 365 or HubSpot, or need another system connected during setup.
- You want a 30-day money-back guarantee rather than a 7-day trial.
Who sets up the receptionist?
On Dialbox’s Core, Pro and Max plans, you do: start the 7-day trial, add your business knowledge, hours and booking preferences, hear a test call, then forward your number. Its Managed plan, from C$999 a month, adds a success manager, documents imported before launch and integrations planned with your team. Infold is managed on every plan: we write your greeting and approved answers, set your urgent rules, connect your calendar where it can be connected, test it with you and keep tuning it from real calls.
Where is call data stored?
Dialbox is a Canadian company — Neon Fox Inc., with its head office in Ontario — and its privacy policy describes PIPEDA safeguards for data that leaves Canada. In its section on storage locations and Canadian residency, the policy says “App data is stored and processed outside Canada” and that Dialbox “does not provide exclusively Canadian data residency”; an earlier section lists both Canadian-based servers and US-based data centres. Infold stores call data in Canada by default; live call steps — the phone line, speech, AI model and voice — use the providers on Infold’s subprocessor list (to be published before launch) unless you choose Canada-only processing, which keeps every step in Canada. If residency matters to your clients, get each provider’s answer in writing.
How do the prices compare at about 100 calls a month?
Dialbox Core is C$129 a month for 100 AI-handled calls. Infold is C$699/mo billed yearly (C$8,388) or C$999/mo month-to-month for 100 handled calls a month. Both count calls rather than minutes, and neither counts spam or short abandoned calls. The difference is the service around it: Infold’s price includes building your receptionist, connecting your systems and ongoing tuning. Dialbox’s own managed option starts at C$999 a month.
What happens when you go over your calls?
Dialbox doesn’t charge overage automatically: owners and admins get alerts at about 70%, 90% and 100% of the call pool, there’s a small grace buffer, and sustained high use usually leads to an upgrade or a Managed review. Infold charges C$4.99 for each extra handled call. We alert you at 80 and 100 calls, and we never charge more than C$499 of extra calls in a month without your OK.
How to switch
How do you switch from Dialbox to Infold?
We build and test your Infold receptionist first, then you point your call forwarding at Infold instead of Dialbox — usually one setting with your phone provider. Dialbox is month to month, so you can cancel once Infold is answering your calls.
Live in 2 business days once we have access and your approvals. You keep your number the whole time.
- Call forwarded · 9:18 PM Answered from your approved info
- Booked Thu 9–11 AM Confirmation texted to the caller
Sample cards · fictional calls, real workflow
- Day 1
Step 1: A 30-minute setup call
Your hours, services, the prices you quote, your booking rules and who gets urgent calls.
Setup call · 30 min Example- Hours
- Services
- Prices you quote
- Booking rules
- Urgent contacts
Accepted - Days 1–2
Step 2: We build it — you try to break it
We connect your calendar and tune your receptionist until it handles your hardest calls.
Test call Example- You, testing
Can I get a discount for cash?
- Infold
I can’t promise that — the team will call you back.
Only your approved answers
- You, testing
- Go live
Step 3: Change where calls forward
Point your line at Infold, then wind down Dialbox on its notice terms.
Call forwardingYour phone rings you first. No answer after 4 rings, or the line is busy? Infold answers.
Example setting. You choose when calls forward.
Infold pricing
What does Infold cost?
C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes.
- Extra calls C$4.99 each, never more than C$499 a month without your OK
- 30-day money-back guarantee, counted from your go-live date
- Live in 2 business days once we have access and your approvals
Managed AI Receptionist
C$699/month
Billed yearly at C$8,388. Setup included. 100 handled calls a month.
Save C$3,600 a year compared with monthly
C$999/month
Setup included. 100 handled calls a month. No contract — cancel by email any time.
Extra calls C$4.99 each, never more than C$499 a month without your OK. Prices in Canadian dollars, plus applicable taxes.
30-day money-back guarantee. If Infold isn’t right for your business, email us within 30 days of your go-live date and we’ll refund everything you’ve paid — setup and extra calls included. One guarantee per business.
Questions
Infold vs Dialbox: common questions
Is Dialbox cheaper than Infold?
Yes. Dialbox Core is C$129 a month for 100 AI-handled calls, and you set it up yourself. Infold is C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes. Infold’s price includes building, testing and tuning your receptionist for you.
Is Dialbox a Canadian company?
Yes. Dialbox is operated by Neon Fox Inc., a federally incorporated Canadian corporation with its head office in Ontario, and it prices in Canadian dollars. Its privacy policy says its app data is stored and processed outside Canada.
Does Dialbox offer a managed service?
Yes. Dialbox Managed starts at C$999 a month and includes a call pool sized to your volume, location setup, documents imported before launch, integrations planned with your team and a success manager. Infold is managed on every plan.
What counts as a call on each?
Dialbox counts a call when its AI is the voice on a connected incoming call; abandoned calls under 15 seconds, spam-blocked calls, SMS replies and calls your staff answer don’t count. On Infold: A handled call is a connected call where your receptionist speaks with the caller for 15 seconds or more. Spam, robocalls, wrong numbers and quick hang-ups never count.
Does either one speak French?
Dialbox lists English, French and Spanish, plus other languages. With Infold, English is standard: if you need French or another language, tell us on your demo and we’ll confirm what’s available for your business before you sign up.
Can I keep my phone number?
Yes, with either. Dialbox lets you keep or forward your existing number. With Infold you keep your phones, phone provider and number, and calls forward to Infold when you choose.
How we compare
We open each company’s public pages on the date shown and only state what they say, with a link. Prices are quoted as published, in the currency shown — we don’t convert them, and where we add up a monthly total we show the sum. Where a company doesn’t publish something, we write “Not published”. We re-check every comparison at least every 90 days.
Spot an error? Email hi@infold.ai and we’ll fix it.
Company and product names are trademarks of their owners. Infold isn’t affiliated with the companies compared.
Sources · last checked October 28, 2026
- Dialbox pricing Opened October 28, 2026
- Dialbox home page Opened October 28, 2026
- Dialbox AI receptionist features Opened October 28, 2026
- Dialbox privacy policy (last updated February 27, 2026) Opened October 28, 2026
- Dialbox about page Opened October 28, 2026
Keep comparing
Hear how Infold would answer your calls.
Bring your hardest call to a 20-minute demo — and the questions you’d ask Dialbox. We’ll show you the same call handled by Infold.