Managed AI receptionist · Canada
Infold
Pick Infold if… You want a price that doesn’t grow with call length: 100 handled calls a month, and spam or quick hang-ups never count.
Last checked October 28, 2026
Infold vs Ruby
How Infold and Ruby compare on price, who answers, booking, contracts and where call data is kept — taken from each company’s own pages, with a source on every Ruby fact.
Human answering service · United States
Ruby
Pick Ruby if… Every caller should reach a real person. Ruby says it “is not an automated virtual receptionist” — a live receptionist answers, day or night.
Infold or Ruby: the short answer
Pick Ruby if every caller should reach a real person: its receptionists answer 24/7, in English or Spanish, and it serves Canadian businesses. Pick Infold if you want calls answered and booked into your systems for a monthly price that doesn’t grow with call length, built and tuned for you and hosted in Canada by default.
Side by side
How do Infold and Ruby compare?
Every Ruby entry is what its own pages said on October 28, 2026, linked to the page. Infold’s entries come from our published pricing and terms.
| What’s compared | Infold | Ruby |
|---|---|---|
| Price | C$699/month, billed yearly (C$8,388 + tax), setup included — or C$999/month, setup included, no contract. 100 handled calls a month. | $250 a month for 50 minutes, $395 for 100, $720 for 200 (“Most popular”) or $1,725 for 500. Larger plans on request. Source : Ruby page for “Price” (opens in a new tab) |
| Currency | Prices in Canadian dollars, plus applicable taxes. | Not named on the pricing page. Ruby’s headquarters are in Portland, Oregon. Source : Ruby page for “Currency” (opens in a new tab) |
| Setup fee | Included on both plans. We build it with you; you don’t configure anything. | None: “no additional or hidden fees for activation, onboarding, setup, customization, or coverage during certain periods.” Source : Ruby page for “Setup fee” (opens in a new tab) |
| Contract | Monthly: no contract, cancel by email any time. Annual: paid once a year. | Month to month, no long-term contract. Cancellation takes effect at the end of the monthly billing period. Source : Ruby page for “Contract” (opens in a new tab) |
| What you’re billed for | 100 handled calls a month. Spam, robocalls, wrong numbers and quick hang-ups never count. | Receptionist minutes, “billed in 60-second increments, and calls are rounded up to the nearest 60-second mark.” Source : Ruby page for “What you’re billed for” (opens in a new tab) |
| Extra usage | Extra calls C$4.99 each, never more than C$499 a month without your OK. We alert you at 80 and 100 calls. | “Billed according to the overage rate associated with your plan” — the rate is not published. Alerts at 85% and 100% of your minutes. Source : Ruby page for “Extra usage” (opens in a new tab) |
| Who answers | An AI receptionist built for your business. It tells callers it’s an AI assistant and transfers to your team when a person is needed. | Live receptionists, 24 hours a day, 365 days a year. “Ruby is not an automated virtual receptionist”; AI tools support its people behind the scenes. Source : Ruby page for “Who answers” (opens in a new tab) |
| Books into your systems | Books, changes and cancels in Google Calendar, Microsoft 365, Open Dental, Shopmonkey and HubSpot today; other systems are connected during setup. | Schedules appointments for callers after Ruby reviews your online calendar system. The pricing page lists “5000+ integrations”. Source : Ruby page for “Books into your systems” (opens in a new tab) |
| Where call data is hosted | Hosted in Canada by default. Canada-only processing is available. | Not published on Ruby’s pricing or FAQ pages. |
| Languages | English. Ask us about other languages before you sign up. | English and Spanish: “Optional 24/7 Spanish bilingual service is included” at no additional cost. Source : Ruby page for “Languages” (opens in a new tab) |
| Guarantee or trial | 30-day money-back guarantee, counted from your go-live date — everything you’ve paid is refunded. | Money-back guarantee for first-time users: ask within 21 days, or before you pass 500 receptionist minutes, whichever comes first. Source : Ruby page for “Guarantee or trial” (opens in a new tab) |
| Time to go live | Live in 2 business days once we have access and your approvals. | Not published. |
Prices in Canadian dollars, plus applicable taxes. Ruby amounts are shown exactly as published, in the currency shown.
Fit, not features
Which one should you choose?
Both are good at different jobs. Start with the reasons Ruby may suit you better.
Choose Ruby if…
- Every caller should reach a real person. Ruby says it “is not an automated virtual receptionist” — a live receptionist answers, day or night.
- You get Spanish-speaking callers: Ruby includes optional 24/7 Spanish bilingual service at no extra cost.
- You want people doing more than answering: Ruby’s receptionists also collect payments and help with outbound calls.
- You want live chat on your website run by the same company that answers your phone.
Choose Infold if…
- You want a price that doesn’t grow with call length: 100 handled calls a month, and spam or quick hang-ups never count.
- You want callers booked straight into Google Calendar, Microsoft 365, Open Dental, Shopmonkey or HubSpot — not just a message for you to return.
- You need call data hosted in Canada by default, with Canada-only processing available.
- You want it built for you and live fast: Live in 2 business days once we have access and your approvals.
Will callers talk to a person or an AI?
With Ruby, a person — that is the whole point of the service. With Infold, callers talk to an AI receptionist that says up front it’s an AI assistant, answers from the information you approve and books the time. Anyone who asks for a person, or whose call your rules mark as urgent, is transferred to your team or flagged for a callback right away.
How does the bill work: minutes or calls?
Ruby bills receptionist minutes, rounded up to the next full minute, and charges an overage rate it doesn’t publish once you pass your plan. So what 100 calls cost depends on how long they last: its 200-minute plan is $720 a month. Infold counts handled calls, not minutes — 100 handled calls a month at C$699/mo billed yearly (C$8,388) or C$999/mo month-to-month, in Canadian dollars plus tax, with extra calls capped unless you approve more.
Does the appointment actually get booked?
Ruby’s receptionists schedule appointments once Ruby has reviewed your online calendar. Infold books, changes and cancels in Google Calendar, Microsoft 365, Open Dental, Shopmonkey and HubSpot today, re-checking the slot at the moment it books; other practice and job software is connected during setup.
Where is call data stored?
Ruby’s pricing and FAQ pages don’t say where call recordings and messages are stored. Infold hosts call data in Canada by default, and Canada-only processing is available. If data residency matters to your clients, ask every provider to put it in writing.
How to switch
How do you switch from Ruby to Infold?
Keep your number: we build and test your Infold receptionist first, then you point your call forwarding at Infold. If Ruby hosts your phone number, ask Ruby to move it back to your phone provider before you cancel. Ruby’s cancellation takes effect at the end of your monthly billing period, so plan your go-live date near it.
Live in 2 business days once we have access and your approvals. You keep your number the whole time.
- Line busy — Infold answered Booked a Thursday visit
- Morning summary Every overnight call in one place
Sample cards · fictional calls, real workflow
- Day 1
Step 1: A 30-minute setup call
Your hours, services, the prices you quote, your booking rules and who gets urgent calls.
Setup call · 30 min Example- Hours
- Services
- Prices you quote
- Booking rules
- Urgent contacts
Accepted - Days 1–2
Step 2: We build it — you try to break it
We connect your calendar and tune your receptionist until it handles your hardest calls.
Test call Example- You, testing
Can I get a discount for cash?
- Infold
I can’t promise that — the team will call you back.
Only your approved answers
- You, testing
- Go live
Step 3: Change where calls forward
Point your line at Infold, then wind down Ruby on its notice terms.
Call forwardingYour phone rings you first. No answer after 4 rings, or the line is busy? Infold answers.
Example setting. You choose when calls forward.
Infold pricing
What does Infold cost?
C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes.
- Extra calls C$4.99 each, never more than C$499 a month without your OK
- 30-day money-back guarantee, counted from your go-live date
- Live in 2 business days once we have access and your approvals
Managed AI Receptionist
C$699/month
Billed yearly at C$8,388. Setup included. 100 handled calls a month.
Save C$3,600 a year compared with monthly
C$999/month
Setup included. 100 handled calls a month. No contract — cancel by email any time.
Extra calls C$4.99 each, never more than C$499 a month without your OK. Prices in Canadian dollars, plus applicable taxes.
30-day money-back guarantee. If Infold isn’t right for your business, email us within 30 days of your go-live date and we’ll refund everything you’ve paid — setup and extra calls included. One guarantee per business.
Questions
Infold vs Ruby: common questions
Is Ruby an AI receptionist?
No. Ruby’s FAQ says it “is not an automated virtual receptionist”: live receptionists answer, with AI tools supporting them behind the scenes. Infold is an AI receptionist that tells callers it’s an AI assistant and transfers to your team when a person is needed.
Does Ruby work for Canadian businesses?
Yes. Ruby’s FAQ says it serves businesses “anywhere in the United States, Canada, and the US Caribbean.” Its pricing page doesn’t name a currency; Infold prices are in Canadian dollars, plus applicable taxes.
Which costs less, Ruby or Infold?
It depends on how long your calls are. Ruby bills by the minute ($720 a month for 200 minutes, with an unpublished overage rate). Infold is C$699/mo billed yearly (C$8,388) or C$999/mo month-to-month for 100 handled calls a month, however long each call takes.
Can I use Ruby and Infold together?
Yes. You choose which calls forward where — for example, Ruby during business hours and Infold after hours or when lines are busy. We set up the forwarding rules with you on the setup call.
Will callers know Infold is an AI?
Yes. Every greeting says it’s your AI assistant, and callers who want a person are transferred to your team or get a callback.
How we compare
We open each company’s public pages on the date shown and only state what they say, with a link. Prices are quoted as published, in the currency shown — we don’t convert them, and where we add up a monthly total we show the sum. Where a company doesn’t publish something, we write “Not published”. We re-check every comparison at least every 90 days.
Spot an error? Email hi@infold.ai and we’ll fix it.
Company and product names are trademarks of their owners. Infold isn’t affiliated with the companies compared.
Sources · last checked October 28, 2026
- Ruby plans and pricing Opened October 28, 2026
- Ruby FAQs Opened October 28, 2026
Keep comparing
Hear how Infold would answer your calls.
Bring your hardest call to a 20-minute demo — and the questions you’d ask Ruby. We’ll show you the same call handled by Infold.