Managed AI receptionist · Canada
Infold
Pick Infold if… You want it done for you: one 30-minute call, then we build, test and keep tuning your receptionist.
Last checked October 28, 2026
Infold vs Smith.ai
How Infold and Smith.ai compare on price, who answers, booking, contracts and where call data is kept — taken from each company’s own pages, with a source on every Smith.ai fact.
AI + human
Smith.ai
Pick Smith.ai if… You want a real person within reach on every call: Smith.ai’s AI can hand callers to its live North America-based receptionists, and its human plans put a person on every call, 24/7.
Infold or Smith.ai: the short answer
Pick Smith.ai if you want live North America-based receptionists behind the AI, English and Spanish on the line, or a free self-serve plan you can set up yourself in about 15 minutes — on published prices its AI plans also cost less per call. Pick Infold if you want a receptionist built and tuned for you, priced in Canadian dollars with setup included, hosted in Canada by default, and booking into Open Dental, Shopmonkey, Google Calendar, Microsoft 365 or HubSpot.
Side by side
How do Infold and Smith.ai compare?
Every Smith.ai entry is what its own pages said on October 28, 2026, linked to the page. Infold’s entries come from our published pricing and terms.
| What’s compared | Infold | Smith.ai |
|---|---|---|
| Price (AI receptionist) | C$699/month, billed yearly (C$8,388 + tax), setup included — or C$999/month, setup included, no contract. 100 handled calls a month. | Free: $0 for 25 calls a month, then $3.00 a call. Pro: $150, $270 or $500 a month for 75, 150 or 300 calls. Enterprise: $500 or $800 a month for 300 or 500 calls; custom above that. Source : Smith.ai page for “Price (AI receptionist)” (opens in a new tab) |
| Price (live receptionists) | Not offered. When a caller needs a person, Infold transfers to your own team or takes a detailed message, by your rules. | $300, $810 or $2,100 a month for 30, 90 or 300 calls. Extra calls $8.50–$11.50 each. Some features are per-call add-ons, such as booking appointments ($1.50 a call). Source : Smith.ai page for “Price (live receptionists)” (opens in a new tab) |
| Currency | Prices in Canadian dollars, plus applicable taxes. | Not named on the pricing pages. Smith.ai’s terms describe prepaid account balances as “denominated in U.S. dollars”. Source : Smith.ai page for “Currency” (opens in a new tab) |
| Setup fee | Included on both plans. We build it with you; you don’t configure anything. | Live receptionist plans: “No setup fees.” AI plans: not published. Source : Smith.ai page for “Setup fee” (opens in a new tab) |
| Who sets it up | We do: one 30-minute call, then we build it, you test it, and we keep tuning it. | Free and Pro: “Set it up yourself with dedicated support.” Enterprise: “We build and run a custom solution for you.” Source : Smith.ai page for “Who sets it up” (opens in a new tab) |
| Contract | Monthly: no contract, cancel by email any time. Annual: paid once a year. | Month to month. For AI plans: “If you ever cancel, we need 30 days’ notice.” Source : Smith.ai page for “Contract” (opens in a new tab) |
| Extra usage | Extra calls C$4.99 each, never more than C$499 a month without your OK. We alert you at 80 and 100 calls. | AI plans: $3.00 a call on Free, $2.17–$2.50 on Pro, $2.10–$2.17 on Enterprise. Known spam is filtered, and you can strike up to 10% of calls as spam. Source : Smith.ai page for “Extra usage” (opens in a new tab) |
| Who answers | An AI receptionist built for your business. It tells callers it’s an AI assistant and transfers to your team when a person is needed. | AI first. Complex calls can go to Smith.ai’s live North America-based receptionists; live-agent involvement for verification or scheduling is a per-call add-on. Source : Smith.ai page for “Who answers” (opens in a new tab) |
| Books into your systems | Books, changes and cancels in Google Calendar, Microsoft 365, Open Dental, Shopmonkey and HubSpot today; other systems are connected during setup. | “AI Scheduling (Calendly & more)”. Native integrations with Salesforce, HubSpot, Clio Grow and Clio Manage, plus other apps through Zapier and Make. Source : Smith.ai page for “Books into your systems” (opens in a new tab) |
| Where call data is hosted | Hosted in Canada by default. Canada-only processing is available. | Not published. Smith.ai says recordings and transcripts use encrypted storage. Source : Smith.ai page for “Where call data is hosted” (opens in a new tab) |
| Languages | English. Ask us about other languages before you sign up. | English and Spanish. Source : Smith.ai page for “Languages” (opens in a new tab) |
| Guarantee or trial | 30-day money-back guarantee, counted from your go-live date — everything you’ve paid is refunded. | AI: a free plan with 25 calls a month. Live receptionists: 30-day money-back guarantee, up to $1,000, overage excluded. Source : Smith.ai page for “Guarantee or trial” (opens in a new tab) |
Prices in Canadian dollars, plus applicable taxes. Smith.ai amounts are shown exactly as published, in the currency shown.
Fit, not features
Which one should you choose?
Both are good at different jobs. Start with the reasons Smith.ai may suit you better.
Choose Smith.ai if…
- You want a real person within reach on every call: Smith.ai’s AI can hand callers to its live North America-based receptionists, and its human plans put a person on every call, 24/7.
- You get Spanish-speaking callers. Its AI handles English and Spanish, and live plans offer a dedicated Spanish line.
- You’d rather start free and set it up yourself: the AI plan includes 25 calls a month at $0, and Smith.ai says setup takes about 15 minutes.
- Your firm runs on Clio, Salesforce or Calendly, which Smith.ai connects to natively — and you want a lower price per AI-answered call than Infold’s.
Choose Infold if…
- You want it done for you: one 30-minute call, then we build, test and keep tuning your receptionist.
- You want Canadian-dollar pricing with setup included and taxes stated up front: C$699/mo billed yearly (C$8,388), or C$999/mo month-to-month.
- You need call data hosted in Canada by default, with Canada-only processing available.
- You book into Open Dental, Shopmonkey, Google Calendar, Microsoft 365 or HubSpot and want calls to land there, not in a message pile.
Who picks up when the AI can’t help?
With Smith.ai, complex calls can move to its own team of live receptionists, day or night — something Infold doesn’t offer. Infold transfers the caller to your people, by your rules, or takes a detailed message and alerts whoever you choose. Smith.ai also sells a hybrid plan, where AI answers and live agents take the calls you choose, from about $2.50 a call. If you want an outside team of humans as the backstop, Smith.ai is built for that.
Who builds it, and who keeps it right?
Smith.ai’s Free and Pro AI plans are self-serve: you set it up with its Quality Studio and support team, and the full-service build is on Enterprise. Infold is managed on every plan — a 30-minute call, then we write your greeting and approved answers, connect your calendar, test it with you and keep tuning it from real calls.
What does each cost for about 100 calls a month?
On Smith.ai’s published rates, AI Pro is $150 for 75 calls plus 25 extra calls at $2.50 — $212.50 a month (our arithmetic). Live receptionists on the 90-call plan come to $810 plus 10 extra calls at $10.50 — $915 a month before add-ons such as booking. Infold is C$699/mo billed yearly (C$8,388) or C$999/mo month-to-month for 100 handled calls, in Canadian dollars plus tax. Smith.ai is cheaper for AI-only answering; Infold’s price includes the build, integrations and ongoing tuning.
Where is call data stored?
Smith.ai’s pages we checked don’t say which country stores or processes call data. Infold hosts call data in Canada by default, and Canada-only processing is available. Whoever you choose, ask where each part of a call runs — the phone line, speech recognition, the AI model and storage.
How to switch
How do you switch from Smith.ai to Infold?
Keep your number: we build and test your Infold receptionist first, then you change where your line forwards — usually one setting with your phone provider. If you ported your number to Smith.ai, ask them to port it back to your phone provider before you cancel. Smith.ai asks for 30 days’ notice on AI plans, so give notice once your Infold go-live date is set.
Live in 2 business days once we have access and your approvals. You keep your number the whole time.
- Intake call · Fri 8:30 PM Conflict-check details captured
- Consult booked · Mon 11 AM Intake summary sent to the lawyer
Sample cards · fictional calls, real workflow
- Day 1
Step 1: A 30-minute setup call
Your hours, services, the prices you quote, your booking rules and who gets urgent calls.
Setup call · 30 min Example- Hours
- Services
- Prices you quote
- Booking rules
- Urgent contacts
Accepted - Days 1–2
Step 2: We build it — you try to break it
We connect your calendar and tune your receptionist until it handles your hardest calls.
Test call Example- You, testing
Can I get a discount for cash?
- Infold
I can’t promise that — the team will call you back.
Only your approved answers
- You, testing
- Go live
Step 3: Change where calls forward
Point your line at Infold, then wind down Smith.ai on its notice terms.
Call forwardingYour phone rings you first. No answer after 4 rings, or the line is busy? Infold answers.
Example setting. You choose when calls forward.
Infold pricing
What does Infold cost?
C$699/month billed yearly (C$8,388), or C$999/month with no contract. Setup is included. Both Infold plans include 100 handled calls a month; extra calls are C$4.99 each. Prices in CAD, plus applicable taxes.
- Extra calls C$4.99 each, never more than C$499 a month without your OK
- 30-day money-back guarantee, counted from your go-live date
- Live in 2 business days once we have access and your approvals
Managed AI Receptionist
C$699/month
Billed yearly at C$8,388. Setup included. 100 handled calls a month.
Save C$3,600 a year compared with monthly
C$999/month
Setup included. 100 handled calls a month. No contract — cancel by email any time.
Extra calls C$4.99 each, never more than C$499 a month without your OK. Prices in Canadian dollars, plus applicable taxes.
30-day money-back guarantee. If Infold isn’t right for your business, email us within 30 days of your go-live date and we’ll refund everything you’ve paid — setup and extra calls included. One guarantee per business.
Questions
Infold vs Smith.ai: common questions
Is Infold cheaper than Smith.ai?
Not for AI-only answering. On Smith.ai’s published rates, its AI plans cost less per call than Infold’s C$6.99 a handled call on the annual plan (C$9.99 on monthly). Infold’s price includes building your receptionist, connecting your systems and ongoing tuning, and it’s in Canadian dollars.
Does Smith.ai charge in Canadian dollars?
Its pricing pages don’t name a currency, and its terms describe prepaid account balances as “denominated in U.S. dollars”. Infold prices are in Canadian dollars, plus applicable taxes.
Can Infold put callers through to a live person?
Yes — to your own team. When a caller asks for a person or your rules say a call needs one, Infold transfers it or takes a detailed message and alerts the person you choose. Infold doesn’t supply its own team of human receptionists the way Smith.ai does.
Which is better for a law firm?
Smith.ai connects natively to Clio Grow and Clio Manage, and its live receptionists offer conflict checks as a per-call add-on. Infold collects intake and conflict-check details, books consultations and never gives legal advice; Clio is connected during setup. If you want humans on intake calls, choose Smith.ai. If you want it managed for you and hosted in Canada, talk to us.
Does Smith.ai store call data in Canada?
The Smith.ai pages we checked don’t say where call data is stored or processed. Ask Smith.ai directly. Infold hosts call data in Canada by default.
How we compare
We open each company’s public pages on the date shown and only state what they say, with a link. Prices are quoted as published, in the currency shown — we don’t convert them, and where we add up a monthly total we show the sum. Where a company doesn’t publish something, we write “Not published”. We re-check every comparison at least every 90 days.
Spot an error? Email hi@infold.ai and we’ll fix it.
Company and product names are trademarks of their owners. Infold isn’t affiliated with the companies compared.
Sources · last checked October 28, 2026
- Smith.ai AI receptionist pricing Opened October 28, 2026
- Smith.ai live receptionist pricing Opened October 28, 2026
- Smith.ai hybrid AI and human pricing Opened October 28, 2026
- Smith.ai AI receptionist product page Opened October 28, 2026
- Smith.ai terms of service Opened October 28, 2026
Keep comparing
Hear how Infold would answer your calls.
Bring your hardest call to a 20-minute demo — and the questions you’d ask Smith.ai. We’ll show you the same call handled by Infold.